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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

You stand by them, and we’re here for you. Deliver immediate support and customer care to clients across the globe. Shorten call durations, achieve quicker solutions, and lower overall expenses. With Cisco Webex Support, you not only meet but surpass expectations. It serves as a versatile platform for remote technical assistance. Offer continuous support, day or night, to customers around the world. Expanding your business entails being available when your clients require assistance. Elevate your company with exceptional service that’s reachable from any location. Reduced wait times lead to less dissatisfaction and more pleased customers. Your clients can easily access help directly from your product, website, or email. They will be swiftly queued and directed to receive prompt assistance and resume their tasks. Equip your representatives with an impressive toolkit to excel in their roles. Assist multiple clients simultaneously, navigate across various platforms, and bypass security barriers effortlessly. In doing so, you empower your team and enhance the customer experience significantly.

Description

SecureLink is the market leader in vendor privileged access management and remote support for highly regulated enterprises and technology vendors. SecureLink is used by more than 30,000 organizations around the world. SecureLink's purpose-built platform is trusted by top-notch companies in many industries, including legal, gaming, healthcare, financial services and retail. SecureLink is headquartered at Austin, Texas.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Active Directory No 
Authy No 
Cisco Duo No 
CyberArk Privileged Access Manager No 
Delinea Cloud Access Controller No 
Google Authenticator No 
Microsoft Authenticator No 
OneLogin No 
Ping Identity No 
Salesforce No 
Splunk Cloud Platform No 
Splunk Enterprise No 
Syslog-ng No 

Integrations

Active Directory Yes 
Authy Yes 
Cisco Duo Yes 
CyberArk Privileged Access Manager Yes 
Delinea Cloud Access Controller Yes 
Google Authenticator Yes 
Microsoft Authenticator Yes 
OneLogin Yes 
Ping Identity Yes 
Salesforce Yes 
Splunk Cloud Platform Yes 
Splunk Enterprise Yes 
Syslog-ng Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

SecureLink’s products are offered in pricing that is best for our users. For the enterprise product, SecureLink is priced per vendor (e.g. your vendor might have hundreds of support reps, but you are only charged for each unique vendor, not user). For our vendor product, the pricing is based on concurrent connections, so it depends on the number of clients you would need to connect to.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Cisco

Founded

1984

Country

United States

Website

www.webex.com/remote-support.html

Vendor Details

Company Name

SecureLink

Founded

2003

Country

United States

Website

www.securelink.com

Product Features

Remote Desktop

Chat No 
Cross-Platform Access No 
File Transfer No 
Group View No 
Mobile Device Access No 
Multi Monitor Support No 
Record Remote Sessions No 
Remote Print No 
Remote Wake No 
User Management No 

Remote Support

Diagnostic Tools No 
File Transfer No 
Live Chat No 
Real-time Chat No 
Remote Control No 
Screen Sharing No 
Session Recording No 
Session Transfer No 
Surveys & Feedback No 

Product Features

Privileged Access Management

Application Access Control Yes 
Behavioral Analytics No 
Credential Management Yes 
Endpoint Management No 
For MSPs No 
Granular Access Controls Yes 
Least Privilege Yes 
Multifactor Authentication Yes 
Password Management Yes 
Policy Management No 
Remote Access Management Yes 
Threat Intelligence No 
User Activity Monitoring No 

Remote Desktop

Chat No 
Cross-Platform Access No 
File Transfer Yes 
Group View Yes 
Mobile Device Access No 
Multi Monitor Support No 
Record Remote Sessions Yes 
Remote Print No 
Remote Wake No 
User Management Yes 

Remote Support

Diagnostic Tools Yes 
File Transfer Yes 
Live Chat No 
Real-time Chat Yes 
Remote Control No 
Screen Sharing Yes 
Session Recording Yes 
Session Transfer Yes 
Surveys & Feedback Yes 

Alternatives

Alternatives

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