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Description
You stand by them, and we’re here for you. Deliver immediate support and customer care to clients across the globe. Shorten call durations, achieve quicker solutions, and lower overall expenses. With Cisco Webex Support, you not only meet but surpass expectations. It serves as a versatile platform for remote technical assistance. Offer continuous support, day or night, to customers around the world. Expanding your business entails being available when your clients require assistance. Elevate your company with exceptional service that’s reachable from any location. Reduced wait times lead to less dissatisfaction and more pleased customers. Your clients can easily access help directly from your product, website, or email. They will be swiftly queued and directed to receive prompt assistance and resume their tasks. Equip your representatives with an impressive toolkit to excel in their roles. Assist multiple clients simultaneously, navigate across various platforms, and bypass security barriers effortlessly. In doing so, you empower your team and enhance the customer experience significantly.
Description
RemoteSpark enables remote employees to initiate secure video and audio calls with experts when they encounter challenging issues, regardless of the expert's geographical location. This innovative platform allows the specialist to view the same content as the worker and utilize holographic tools to enhance the user's experience, ensuring that they remain engaged without needing to use their hands. Notably, RemoteSpark requires the least amount of internet bandwidth among all augmented reality communication solutions available today. It is particularly suitable for areas with limited connectivity, necessitating only a minimum of 256kbps for voice, video, and 3D holographic interactions, alongside IoT integration. Users can maintain reliable communication even when connected via mobile hotspots. Furthermore, RemoteSpark is designed to exceed stringent security protocols, guaranteeing that all communications and digital assets are completely encrypted both during transmission and when stored. To comply with various data governance regulations, it offers on-premise cloud computing solutions that can function in a fully air-gapped environment, ensuring maximum security and flexibility for organizations. This makes RemoteSpark an excellent choice for businesses looking to enhance their remote collaboration capabilities while maintaining high security and performance standards.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Cisco
Founded
1984
Country
United States
Website
www.webex.com/remote-support.html
Vendor Details
Company Name
Kognitiv Spark
Founded
2016
Country
Canada
Website
www.kognitivspark.com/remotespark/
Product Features
Remote Desktop
Chat
Cross-Platform Access
File Transfer
Group View
Mobile Device Access
Multi Monitor Support
Record Remote Sessions
Remote Print
Remote Wake
User Management
Remote Support
Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback
Product Features
Augmented Reality
3D Objects
3D Product Visualization
Application Development
Content Creation
Cross-Device Publishing
Drag & Drop
For Mapping
For Sales
For Training / Education
Object Recognition
Simulation
Usage Tracking / Analytics
Virtual Reality
Remote Support
Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback