Average Ratings 0 Ratings
Average Ratings 13 Ratings
Description
You stand by them, and we’re here for you. Deliver immediate support and customer care to clients across the globe. Shorten call durations, achieve quicker solutions, and lower overall expenses. With Cisco Webex Support, you not only meet but surpass expectations. It serves as a versatile platform for remote technical assistance. Offer continuous support, day or night, to customers around the world. Expanding your business entails being available when your clients require assistance. Elevate your company with exceptional service that’s reachable from any location. Reduced wait times lead to less dissatisfaction and more pleased customers. Your clients can easily access help directly from your product, website, or email. They will be swiftly queued and directed to receive prompt assistance and resume their tasks. Equip your representatives with an impressive toolkit to excel in their roles. Assist multiple clients simultaneously, navigate across various platforms, and bypass security barriers effortlessly. In doing so, you empower your team and enhance the customer experience significantly.
Description
Remote Desktop Manager (RDM) consolidates over 50 remote connection types—like RDP (Remote Desktop Protocol), SSH (Secure Shell), and VPNs (Virtual Private Network)—into a single, secure interface. Teams can manage credentials, launch sessions, and monitor access with built-in role-based access control (RBAC) and logging.
Add the Remote Connection & IT Management package to pair RDM with Gateway, Hub (SaaS) or Server (on-prem) for just-in-time access, centralized vaulting, and full session oversight.
API Access
Has API
Yes
API Access
Has API
No
Integrations
1Password
No
Active Directory
No
AnyDesk
No
Azure Key Vault
No
Bitvise
No
Bitwarden
No
Delinea Secret Server
No
Devolutions Gateway
No
Devolutions PAM
No
Devolutions Password Manager
No
Integrations
1Password
Yes
Active Directory
Yes
AnyDesk
Yes
Azure Key Vault
Yes
Bitvise
Yes
Bitwarden
Yes
Delinea Secret Server
Yes
Devolutions Gateway
Yes
Devolutions PAM
Yes
Devolutions Password Manager
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$30/month/user
Starter Pack (up to 5 users): $25 USD/month/user
Remote connection and IT management: $30 USD/month/user
Privileged access management $50 USD/month/user
Enterprise (100+ users): contact sales
Remote connection and IT management: $30 USD/month/user
Privileged access management $50 USD/month/user
Enterprise (100+ users): contact sales
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Cisco
Founded
1984
Country
United States
Website
www.webex.com/remote-support.html
Vendor Details
Company Name
Devolutions
Founded
2004
Country
Canada
Website
devolutions.net/remote-desktop-manager
Product Features
Remote Desktop
Chat
No
Cross-Platform Access
No
File Transfer
No
Group View
No
Mobile Device Access
No
Multi Monitor Support
No
Record Remote Sessions
No
Remote Print
No
Remote Wake
No
User Management
No
Remote Support
Diagnostic Tools
No
File Transfer
No
Live Chat
No
Real-time Chat
No
Remote Control
No
Screen Sharing
No
Session Recording
No
Session Transfer
No
Surveys & Feedback
No
Product Features
IT Management
Capacity Monitoring
No
Compliance Management
No
Event Logs
Yes
Hardware Inventory
No
IT Budgeting
No
License Management
Yes
Patch Management
No
Remote Access
Yes
Scheduling
Yes
Software Inventory
Yes
User Activity Monitoring
No
Remote Desktop
Chat
Yes
Cross-Platform Access
Yes
File Transfer
Yes
Group View
Yes
Mobile Device Access
Yes
Multi Monitor Support
Yes
Record Remote Sessions
Yes
Remote Print
Yes
Remote Wake
Yes
User Management
Yes
Remote Support
Diagnostic Tools
Yes
File Transfer
Yes
Live Chat
Yes
Real-time Chat
Yes
Remote Control
Yes
Screen Sharing
Yes
Session Recording
Yes
Session Transfer
No
Surveys & Feedback
No