Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
You stand by them, and we’re here for you. Deliver immediate support and customer care to clients across the globe. Shorten call durations, achieve quicker solutions, and lower overall expenses. With Cisco Webex Support, you not only meet but surpass expectations. It serves as a versatile platform for remote technical assistance. Offer continuous support, day or night, to customers around the world. Expanding your business entails being available when your clients require assistance. Elevate your company with exceptional service that’s reachable from any location. Reduced wait times lead to less dissatisfaction and more pleased customers. Your clients can easily access help directly from your product, website, or email. They will be swiftly queued and directed to receive prompt assistance and resume their tasks. Equip your representatives with an impressive toolkit to excel in their roles. Assist multiple clients simultaneously, navigate across various platforms, and bypass security barriers effortlessly. In doing so, you empower your team and enhance the customer experience significantly.
Description
The software allows users to efficiently manage their computer desktops in real-time, fully compatible with Windows, and offers secure remote access to the file systems, processes, and services of a remote machine. LiteManager includes integrated tools for creating network diagrams, gathering technical information, and deploying updates through remote installation services; it also enables configuration of a private ID router (NOIP) and provides a host of additional functionalities. It serves as classroom management software as well. Remote administration can now be achieved without needing an IP address, as users can establish connections by selecting a unique personal ID. Both the client and server components operate seamlessly in networks that connect to the internet via a proxy server. Installation guides for both the Viewer and Server components are readily available. However, LiteManager may be flagged as a potentially unsafe application (including labels like RemoteAdmin, PUP, PUA, Riskware, Unsafe, and Unwanted) due to its capability of providing unattended access to a PC, raising some security concerns for potential users. It's important to weigh these risks against the program's robust functionality.
API Access
Has API
Yes
API Access
Has API
No
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Cisco
Founded
1984
Country
United States
Website
www.webex.com/remote-support.html
Vendor Details
Company Name
LiteManagerTeam
Founded
2010
Country
United States
Website
www.litemanager.com
Product Features
Remote Desktop
Chat
No
Cross-Platform Access
No
File Transfer
No
Group View
No
Mobile Device Access
No
Multi Monitor Support
No
Record Remote Sessions
No
Remote Print
No
Remote Wake
No
User Management
No
Remote Support
Diagnostic Tools
No
File Transfer
No
Live Chat
No
Real-time Chat
No
Remote Control
No
Screen Sharing
No
Session Recording
No
Session Transfer
No
Surveys & Feedback
No
Product Features
IT Management
Capacity Monitoring
Yes
Compliance Management
No
Event Logs
No
Hardware Inventory
Yes
IT Budgeting
No
License Management
No
Patch Management
No
Remote Access
Yes
Scheduling
No
Software Inventory
Yes
User Activity Monitoring
Yes
Remote Desktop
Chat
No
Cross-Platform Access
No
File Transfer
No
Group View
No
Mobile Device Access
No
Multi Monitor Support
No
Record Remote Sessions
No
Remote Print
No
Remote Wake
No
User Management
No
Remote Support
Diagnostic Tools
Yes
File Transfer
Yes
Live Chat
Yes
Real-time Chat
Yes
Remote Control
Yes
Screen Sharing
Yes
Session Recording
Yes
Session Transfer
Yes
Surveys & Feedback
Yes