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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

Cisco Prime Infrastructure streamlines the oversight of both wired and wireless networks. It facilitates provisioning on Day 0 and Day 1, alongside ongoing assurance from the branch locations to the data centers, encapsulated in the concept of One Management. This cohesive approach allows for a centralized view and control, enabling users to leverage the advantages of One Management throughout network and compute environments. Cisco Prime Infrastructure equips you with the necessary tools to simplify and automate administrative tasks while harnessing the intelligence inherent in your Cisco networks. This all-encompassing solution delivers lifecycle management for both wired and wireless connections, along with visibility and control over applications. It also incorporates policy monitoring and troubleshooting capabilities through the Cisco Identity Services Engine (ISE) and enables location tracking of mobile devices via the Cisco Mobility Services Engine (MSE). By utilizing this platform, you can oversee the entire network ecosystem, including devices, applications, and users, all from a single interface. This comprehensive management system ultimately enhances operational efficiency and network performance.

Description

Cisco Partners automates customer success management Coming Summer 2021 -- Netformx SuccessXpert, a Cisco Partner-ready Customer Success Management Platform that allows Customer Success and Customer Experience Teams to continuously manage their Customer Experiences (CX) to: Calculate the customer success scores automatically Customers can simplify and scale their interactions according to their customized playbooks. Send customized Notifications and Alerts Follow these steps to ensure that Lifecycle Incentive rewards can be earned and paid Assure that the customer's business goals are achieved Follow the Cisco CX Advanced Specialization automation tools requirements Automated Cisco data feeds available, eliminating the need for manual uploads SuccessXpert was created for Cisco Partners in conjunction with Cisco Partners. It is built with Netformx' proven track records of enabling Cisco Partners with industry-leading data collection, correlation, analysis, and insights.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Axonius Yes 

Integrations

Axonius No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Cisco

Founded

1984

Country

United States

Website

www.cisco.com/c/en/us/products/cloud-systems-management/prime-infrastructure/index.html

Vendor Details

Company Name

Netformx

Founded

1994

Country

United States

Website

www.netformx.com/products/successxpert/

Product Features

Data Center Management

Audit Trail No 
Behavior-Based Acceleration No 
Cross Reference System No 
Device Auto Discovery No 
Diagnostic Testing No 
Import / Export Data No 
JCL Management No 
Multi-Platform No 
Multi-User No 
Power Management No 
Sarbanes-Oxley Compliance No 

Product Features

Customer Experience

Action Management No 
Analytics No 
Customer Segmentation No 
Dashboard No 
Feedback Management No 
Knowledge Management No 
Multi-Channel Collection No 
Sentiment Analysis No 
Survey Management No 
Text Analysis No 
Trend Analysis No 

Customer Success

Account Alerts No 
Account Management No 
Communication Management No 
Customer Engagement No 
Customer Lifecycle Management No 
Health Score No 
Onboarding No 
Revenue Management No 
Usage Tracking / Analytics No 
Win / Loss Analysis No 

Alternatives

Alternatives