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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Maximize resource efficiency, lower expenses, and boost your organization's digital flexibility by implementing a robust management system that leverages AI to integrate, safeguard, and streamline network operations. Accelerate network deployments through automated provisioning and configuration processes. Anticipate network scaling needs with comprehensive insights into both capacity and performance metrics. Enhance resolution times with AI-driven diagnostics and solutions. Achieve optimal Wi-Fi coverage and provide services precisely where they are required through advanced 3D visualization techniques. Additionally, enhance visibility into user experiences and enrich hybrid work environments with detailed application insights, ensuring that your organization remains competitive and responsive to changing demands.

Description

Service-oriented companies often suffer from disorganized and inefficient issue diagnostics, leading to unnecessary technician visits, excessive returns of parts, and a significant occurrence of "no fault found." The PTC Service Knowledge and Diagnostics solution offers a sophisticated approach with connected interactive diagnostics that not only automates the identification of issues but also facilitates remote diagnostics for smart, connected products (SCP) through an advanced knowledge base system. Stay informed about the latest developments from PTC and discover the innovative releases and future vision of Service Knowledge and Diagnostics (SKD). By implementing PTC's solutions, the automotive sector has seen a notable increase in service call and dispatch avoidance, exceeding 20 percent. Moreover, resolution times have improved dramatically, with reductions ranging from 20 to 75 percent, while enabling the instant sharing of innovative solutions. Additionally, diagnostic steps per call have been decreased by 40 percent, leading to lower service and warranty costs and significantly enhancing equipment uptime. These advancements underscore the transformative impact of employing PTC's diagnostic tools in service delivery.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Axonius Yes 
Azure Marketplace Yes 
Centreon Yes 
Cisco Cyber Vision Yes 
Cisco SD-Access Yes 
Cynerio Yes 
NorthStar Navigator Yes 
Pica8 AmpCon Yes 
Quickwork Yes 
Splunk User Behavior Analytics Yes 
Squadcast Yes 
Wyebot Yes 

Integrations

Axonius No 
Azure Marketplace No 
Centreon No 
Cisco Cyber Vision No 
Cisco SD-Access No 
Cynerio No 
NorthStar Navigator No 
Pica8 AmpCon No 
Quickwork No 
Splunk User Behavior Analytics No 
Squadcast No 
Wyebot No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Cisco

Founded

1984

Country

United States

Website

www.cisco.com/site/us/en/products/networking/catalyst-center/index.html

Vendor Details

Company Name

PTC

Founded

1984

Country

United States

Website

www.ptc.com/en/products/service-knowledge-diagnostics

Product Features

Knowledge Management

Artificial Intelligence (AI) No 
Cataloging / Categorization No 
Collaboration No 
Content Management No 
Decision Tree No 
Discussion Boards No 
Full Text Search No 
Knowledge Base Management No 
Self Service Portal No 

Work Instructions

Branding & Style Sheets No 
Content Management System No 
Drag and Drop No 
Dynamic Tags No 
Employee Feedback No 
Guide Approval Workflows No 
Media Editor No 
Multi-Brand Publishing No 
Rich Text Editor No 
SSO (SAML) No 
Translations No 
User Management No 
Version Control No 

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