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Description
BroadCloud, a global solution offered by Cisco, enables service providers to implement a comprehensive array of calling and collaboration applications. These applications are designed to be scalable, catering to enterprises of any size or sector. By utilizing BroadCloud's pay-as-you-go structure, Cisco partners can enter the flourishing cloud-calling market with minimal initial investment and reduced risk. The platform provides adaptable deployments for cloud-calling solutions, ensuring that they can effectively serve enterprises in diverse markets. BroadCloud significantly shortens the time required to launch these services, allowing Cisco partners to tap into new revenue streams in under 90 days. Additionally, the OpEx-focused cost model of BroadCloud helps lower capital expenditures, facilitating easier adoption of unified communications and collaboration tools. This robust infrastructure, which is entirely managed and hosted by Cisco, guarantees a secure, reliable, and comprehensive cloud-calling experience for users. Overall, BroadCloud empowers service providers to enhance their offerings and meet the evolving demands of the market efficiently.
Description
CloudCall is the only communications software dedicated to businesses who use CRMs. By capturing all calls and communications, and saving them into the CRM contact records, CloudCall helps businesses make more insightful decisions, stay in control of teams working from anywhere, and get more done faster.
API Access
Has API
No
API Access
Has API
No
Integrations
Access Recruitment CRM
No
Act!
No
Bullhorn
No
CEIPAL
No
Cadebill
Yes
Chameleon-i
No
Engaged CRM
No
FiveCRM
No
Influence Recruitment Software
No
Jiminny
No
Integrations
Access Recruitment CRM
Yes
Act!
Yes
Bullhorn
Yes
CEIPAL
Yes
Cadebill
No
Chameleon-i
Yes
Engaged CRM
Yes
FiveCRM
Yes
Influence Recruitment Software
Yes
Jiminny
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$15/user/month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Cisco
Founded
1984
Country
United States
Website
www.cisco.com/c/en/us/products/unified-communications/broadcloud/index.html
Vendor Details
Company Name
CloudCall
Founded
2011
Country
United Kingdom
Website
www.cloudcall.com
Product Features
Telephony
Auto-Dialer
No
Call Center Management
No
Call Monitoring
No
Contact Management
No
IVR / Voice Recognition
No
Inbound Reporting
No
Outbound Reporting
No
Predictive Dialer
No
Telemarketing Management
No
VoIP
No
Voice & Data Integration
No
Product Features
Business VoIP
Call Parking
No
Call Recording
Yes
Contact Management
No
Encryption
Yes
IVR / Voice Recognition
Yes
Ring Groups
Yes
SIP Trunking
Yes
Unified Communications
Yes
Voice Quality Enhancement
Yes
Call Center
Blended Call Center
Yes
Call Logging
Yes
Call Recording
Yes
Call Scripting
Yes
Campaign Management
Yes
Database
No
Escalation Management
No
IVR / Voice Recognition
Yes
Inbound Call Center
Yes
Manual Dialer
Yes
Outbound Call Center
Yes
Predictive Dialer
No
Progressive Dialer
Yes
Queue Management
Yes
Real-time Chat
Yes
Reporting/Analytics
Yes
Call Recording
Archiving
Yes
Call Sharing
Yes
Distributed Call Recording
Yes
Event Triggered Recording
No
File Transfer
Yes
Instant Retrieval
Yes
On-Demand Recording
Yes
Recording Bookmarking
Yes
Scheduled Recording
No
Screen Activity Recording
No
Video Call Recording
No
Cloud PBX
Call Recording
Yes
Call Routing
No
IVR / Voice Recognition
Yes
Ring Groups
No
SIP Trunking
Yes
Virtual Extensions
No
Web Conferencing
No
IVR
Call Center
Yes
Call Logging
Yes
Call Recording
Yes
Call Routing
Yes
Multiple Scripts
Yes
Phone Key Input
Yes
Survey Management
No
Text to Speech
No
Voice Customization
No
Voice Mail
Yes
SIP Trunk
Automatic Fail-over Routing
No
Call Data Records
Yes
Caller ID
Yes
Disaster Recovery
No
International Numbers
No
Multiple DID Options
No
PSTN Forwarding
No
Toll-Free Numbers
No
e911
No
Telephony
Auto-Dialer
Yes
Call Center Management
Yes
Call Monitoring
Yes
Contact Management
Yes
IVR / Voice Recognition
Yes
Inbound Reporting
Yes
Outbound Reporting
Yes
Predictive Dialer
Yes
Telemarketing Management
Yes
VoIP
Yes
Voice & Data Integration
Yes
