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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

AgenticOps represents a revolutionary approach that is reshaping enterprise IT operations to align with the requirements of an AI-centric future, utilizing AI agents to convert real-time telemetry, automation, and extensive domain expertise into smart, comprehensive actions that manage workflows across networking, security, and applications within a cohesive platform. Central to this innovation is Cisco’s Deep Network Model, a specialized large language model developed from over four decades of Cisco knowledge, which includes CCIE-level insights, CiscoU educational materials, and practical operational experiences, and has been enhanced through reinforcement learning, chain-of-thought reasoning, and test-time scaling to ensure both accuracy and speed. This sophisticated engine drives AI Canvas, the first generative user interface designed specifically for cross-domain IT operations, which synthesizes live telemetry data into a smart workspace. Users benefit from the integrated Cisco AI Assistant, enabling them to engage in natural language conversations to troubleshoot problems, investigate alternatives, identify root causes, and take corrective measures. This seamless integration of various functionalities enhances operational efficiency, allowing teams to respond swiftly and effectively to evolving challenges. Ultimately, the combination of these advanced technologies paves the way for a more agile and responsive IT environment.

Description

Cisco CX Cloud serves as a comprehensive hub where users can tap into the knowledge and best practices of Cisco and its partners. This platform offers a seamless digital experience aimed at facilitating growth at a pace that suits your needs, guiding you toward success through a structured approach. The lifecycle journey is organized around specific use cases, complete with checklists and straightforward steps designed to expedite your journey toward realizing business value. It offers contextual learning opportunities to enhance knowledge and empower your workforce effectively. By utilizing actionable telemetry, it connects customers, partners, and Cisco, leveraging AI and ML to unveil distinct insights. CX Cloud stands as the digital foundation for Success Tracks, providing use case-driven guidance that enables you to reach your business objectives swiftly and at scale. Additionally, it offers enhanced visibility into expansive network infrastructures, improving both security and performance. This transformation of enterprise networks is pivotal for fostering global innovation and growth, paving the way for partners to lead in delivering transformative outcomes for clients. Ultimately, CX Cloud is not just a tool; it’s a catalyst for driving significant change in the digital landscape.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Acxiom InfoBase No 
Calabrio Quality Management No 
Chatterbox No 
Citus No 
Cloudonix No 
Ednetics No 
Gatheround No 
Google Cloud Contact Center AI No 
HindSight No 
InfiniBox No 
Innomate No 
Linker Vision No 
Observo AI No 
Recovery Point No 
SecHard No 
Servme No 
Smartnumbers No 
StrikeReady No 
The Thrive Platform No 
Zirozen No 

Integrations

Acxiom InfoBase Yes 
Calabrio Quality Management Yes 
Chatterbox Yes 
Citus Yes 
Cloudonix Yes 
Ednetics Yes 
Gatheround Yes 
Google Cloud Contact Center AI Yes 
HindSight Yes 
InfiniBox Yes 
Innomate Yes 
Linker Vision Yes 
Observo AI Yes 
Recovery Point Yes 
SecHard Yes 
Servme Yes 
Smartnumbers Yes 
StrikeReady Yes 
The Thrive Platform Yes 
Zirozen Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Cisco

Founded

1984

Country

United States

Website

blogs.cisco.com/innovation/network-operations-for-the-ai-age

Vendor Details

Company Name

Cisco

Founded

1984

Country

United States

Website

www.cisco.com/c/m/en_us/customer-experience/cx-cloud.html

Product Features

Customer Experience

Action Management No 
Analytics No 
Customer Segmentation No 
Dashboard No 
Feedback Management No 
Knowledge Management No 
Multi-Channel Collection No 
Sentiment Analysis No 
Survey Management No 
Text Analysis No 
Trend Analysis No 

Alternatives

Alternatives

Cisco IOx Reviews

Cisco IOx

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