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ease
features
design
support

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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Remote Support provides reliable, effective, and safe IT assistance from a distance by utilizing your current Service Desk and Microsoft System Center Configuration Manager (SCCM) resources. Our remote diagnostic applications seamlessly integrate with your preferred ITSM platform, empowering Analysts with essential administrative capabilities to expedite ticket resolution and enhance overall management. This approach not only enhances efficiency but also fosters greater accountability within the support process.

Description

SecureLink is the market leader in vendor privileged access management and remote support for highly regulated enterprises and technology vendors. SecureLink is used by more than 30,000 organizations around the world. SecureLink's purpose-built platform is trusted by top-notch companies in many industries, including legal, gaming, healthcare, financial services and retail. SecureLink is headquartered at Austin, Texas.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Active Directory
Authy
Cisco Duo
CyberArk Privileged Access Manager
Delinea Cloud Access Controller
Google Authenticator
Meeting360
Microsoft Authenticator
OneLogin
Ping Identity
Project360
Salesforce
Splunk Cloud Platform
Splunk Enterprise
Syslog-ng
TeamBeats
VisitStream

Integrations

Active Directory
Authy
Cisco Duo
CyberArk Privileged Access Manager
Delinea Cloud Access Controller
Google Authenticator
Meeting360
Microsoft Authenticator
OneLogin
Ping Identity
Project360
Salesforce
Splunk Cloud Platform
Splunk Enterprise
Syslog-ng
TeamBeats
VisitStream

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Cireson

Founded

2011

Country

United States

Website

cireson.com

Vendor Details

Company Name

SecureLink

Founded

2003

Country

United States

Website

www.securelink.com

Product Features

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Product Features

Privileged Access Management

Application Access Control
Behavioral Analytics
Credential Management
Endpoint Management
For MSPs
Granular Access Controls
Least Privilege
Multifactor Authentication
Password Management
Policy Management
Remote Access Management
Threat Intelligence
User Activity Monitoring

Remote Desktop

Chat
Cross-Platform Access
File Transfer
Group View
Mobile Device Access
Multi Monitor Support
Record Remote Sessions
Remote Print
Remote Wake
User Management

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Alternatives

Alternatives

Visual Assistance Reviews

Visual Assistance

OptimaTech Limited