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Description
Smartphone users increasingly rely on their devices for various tasks, including shopping, navigation, gaming, and now customer support. Traditionally, customers have had to exit their applications to make phone calls, engage in chats, or send emails, which often leads to frustration and can result in lost sales, negative reviews, and poor customer retention rates. Our innovative technology allows you to connect with your customers in real-time through messaging, rich chat, voice, and video, all integrated within your app. Conversations can fluidly switch between chat, voice, and video formats, and even transition from mobile to desktop devices, ensuring a smooth experience. Say goodbye to the days of asking customers to spell their names or read out serial numbers. Whether you need to send a tow truck for roadside assistance or a service professional for a home installation, we streamline the process for you. Customers simply describe their issue briefly and select a convenient time for contact, while the expert reviews the request and devises a solution beforehand, ultimately saving time for everyone involved. This efficient approach not only enhances the customer experience but also strengthens customer loyalty and satisfaction.
Description
Help Desk Premier is a user-friendly IT support application that can be set up on your network within minutes (and we can assist with installation) or can be hosted on our servers for convenience. Regardless of the industry you serve, your organization depends on effective tools to deliver exceptional customer service. BrightBox Solutions offers a flexible and scalable solution that is simple to operate, ensuring you have a versatile way to achieve optimal performance. Our Professional Edition is complimentary for up to two users, while those with more demanding requirements can opt for our Enterprise Edition, which provides essential features at an affordable price. This ensures that all businesses, regardless of size, can access top-notch support tools.
API Access
Has API
API Access
Has API
Integrations
Slack
Zendesk
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$995 one-time payment
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Cingo
Founded
2015
Country
United States
Website
www.cingo.me
Vendor Details
Company Name
Help-Desk-Software
Founded
2009
Country
United States
Website
www.help-desk-software.com
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
Product Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management