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Description
Cincom Eloquence serves as a comprehensive customer communications management (CCM) solution, equipping users with the necessary tools to design, implement, and distribute documents effectively. This platform enhances the overall customer experience while minimizing risks, reducing time expenditures, and cutting costs linked to CCM operations, ultimately benefiting your brand reputation and boosting revenue. By leveraging CCM, businesses can forge new customer relationships and cultivate existing ones, thanks to the capability to tailor content specifically for those customers most likely to engage. The solution seamlessly integrates easy data access from essential business applications and databases with a robust rules engine, allowing for superior personalization. Furthermore, it supports scalability from producing individual documents to managing large-scale projects, thereby facilitating smoother processes through integration with core applications. Overall, Cincom Eloquence not only streamlines document management but also empowers organizations to connect more effectively with their clientele.
Description
Whether referred to as customer communications management or customer communication management, the concept of CCM encompasses all elements that aid in the operation, organization, and enhancement of a company's communication with customers. In this context, our focus is primarily on transaction-driven communication, which arises from business transactions. Customer communication management specifically involves the creation and distribution of messages, correspondence, account statements, invoices, and more. Effective management of the growing volume of such communications is essential from both organizational and technical perspectives; simultaneously, the quality of these interactions is increasingly critical for fostering positive customer relationships and ensuring long-term loyalty. Furthermore, this approach necessitates the thoughtful application of various media to successfully engage customers through their preferred channels, whether they be traditional paper or modern digital formats. The ability to adapt to these preferences not only enhances customer satisfaction but also strengthens the overall effectiveness of the communication strategy.
API Access
Has API
API Access
Has API
Integrations
OneTrust Privacy Automation
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Cincom Systems
Founded
1968
Country
United States
Website
www.cincom.com
Vendor Details
Company Name
kühn & weyh Software
Founded
1980
Country
Germany
Website
www.kwsoft.com
Product Features
Customer Communications Management
Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content
Product Features
Customer Communications Management
Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content