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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Cincom Eloquence serves as a comprehensive customer communications management (CCM) solution, equipping users with the necessary tools to design, implement, and distribute documents effectively. This platform enhances the overall customer experience while minimizing risks, reducing time expenditures, and cutting costs linked to CCM operations, ultimately benefiting your brand reputation and boosting revenue. By leveraging CCM, businesses can forge new customer relationships and cultivate existing ones, thanks to the capability to tailor content specifically for those customers most likely to engage. The solution seamlessly integrates easy data access from essential business applications and databases with a robust rules engine, allowing for superior personalization. Furthermore, it supports scalability from producing individual documents to managing large-scale projects, thereby facilitating smoother processes through integration with core applications. Overall, Cincom Eloquence not only streamlines document management but also empowers organizations to connect more effectively with their clientele.

Description

Whether referred to as customer communications management or customer communication management, the concept of CCM encompasses all elements that aid in the operation, organization, and enhancement of a company's communication with customers. In this context, our focus is primarily on transaction-driven communication, which arises from business transactions. Customer communication management specifically involves the creation and distribution of messages, correspondence, account statements, invoices, and more. Effective management of the growing volume of such communications is essential from both organizational and technical perspectives; simultaneously, the quality of these interactions is increasingly critical for fostering positive customer relationships and ensuring long-term loyalty. Furthermore, this approach necessitates the thoughtful application of various media to successfully engage customers through their preferred channels, whether they be traditional paper or modern digital formats. The ability to adapt to these preferences not only enhances customer satisfaction but also strengthens the overall effectiveness of the communication strategy.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

OneTrust Privacy Automation

Integrations

OneTrust Privacy Automation

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Cincom Systems

Founded

1968

Country

United States

Website

www.cincom.com

Vendor Details

Company Name

kühn & weyh Software

Founded

1980

Country

Germany

Website

www.kwsoft.com

Product Features

Customer Communications Management

Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content

Product Features

Customer Communications Management

Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content

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