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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Cigo represents the new benchmark in last-mile logistics management, offering an advanced cloud-based solution designed to enhance deliveries, service requests, and pick-ups while enabling seamless scaling for an unparalleled last-mile experience for clients. With our comprehensive web platform, you can easily manage routing, optimize processes, generate reports, and maintain comprehensive control over the entire customer experience in the last mile. Elevate Customer Engagement: Keep your clients informed with real-time SMS and email notifications, complemented by a smooth review process that enhances their overall experience. Equip Your Operators: Our application, available on both iOS and Android, ensures uninterrupted service with online and offline capabilities, fostering effective communication for operators in the field. Effortless Integration: Our solution connects with any existing platforms, streamlining operations by minimizing manual tasks and eliminating inefficiencies within your last-mile processes. Exceptional Enterprise Support: Our dedicated ticketing system guarantees top-tier support for enterprises, ensuring that assistance is readily available whenever needed. By choosing Cigo, businesses can expect not just improved logistics but also a transformative approach to customer satisfaction.

Description

Context to Call integrates call, SMS, and email icons seamlessly into your product and service pages, allowing visitors on your website and app to connect with your team instantly by tapping an icon. Each interaction is enriched with complete browsing context, including details such as the product being viewed, cart value, traffic source, and user location. Conversations are automatically directed to the appropriate human or AI agent, with AI support available in over 30 languages around the clock. The browser-based calling feature eliminates international charges, making it a cost-effective solution. It is compatible with various platforms, including Shopify, Magento, WordPress, and custom web or mobile applications. Key features include role-based access control, which is essential for distributed teams, the ability to capture missed interactions, and detailed product-level analytics. The setup process is quick, with the service going live within minutes, and pricing structured around usage metrics like minutes, SMS, and emails. Context to Call easily integrates into your existing system as a final conversion layer, enhancing your capabilities without the need for extensive replacements. This innovative solution not only streamlines communication but also enhances customer engagement by providing immediate assistance when needed.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Magento No 
Shopify No 
VIA Veterinary Yes 
WordPress No 

Integrations

Magento Yes 
Shopify Yes 
VIA Veterinary No 
WordPress Yes 

Pricing Details

$99 per month
Free Trial Yes 
Free Version No 

Pricing Details

$5/month
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App No 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Cigo

Website

cigotracker.com

Vendor Details

Company Name

Context to Call

Country

United States

Website

www.contexttocall.com

Product Features

Delivery Management

Customer Portal Yes 
Dispatch Management Yes 
Driver ETA Yes 
Driver Management Yes 
For Courier Services Yes 
For Freight Yes 
For Restaurants No 
Order Tracking Yes 
Routing Yes 
Scheduling Yes 
Signature Capture Yes 
Surveys & Feedback Yes 

Fleet Management

Dispatch Management Yes 
Employee Management Yes 
Fuel Management No 
GPS Tracking Yes 
Incident Reporting Yes 
Inspection Management No 
Inventory Management Yes 
Maintenance Management No 
Mileage Tracking No 
Motor Pool No 
Routing Yes 
Tire Management No 
VIN Lookup No 
Work Order Management Yes 

Route Planning

Capacity Planning No 
Drag & Drop Scheduling Yes 
Driver Management Yes 
Emergency Dispatch Yes 
GPS Tracking No 
Performance Metrics Yes 
Route Costing No 
Territory Management No 

Transportation Management

Billing & Invoicing No 
Carrier Management No 
Customer Management Yes 
Dispatch Management Yes 
Driver Management Yes 
Fleet / Equipment Management No 
Load Management No 
Order Management Yes 
Quotes / Estimates No 
Routing Yes 
Scheduling Yes 
Shipment Management Yes 

Product Features

Customer Communications Management

Batch Communications No 
Chat / Messaging No 
Content Management No 
Email Distribution No 
Interactive Content No 
Multi-Channel Communications No 
On-Demand Communications No 
Personalization No 
Print Management No 
Template Management No 
Video Content No 

Alternatives

Alternatives

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