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features
design
support

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Description

Churn is the number one enemy of any business. It's the silent killer that can erode your customer base and sap your profits. But there's a solution: ChurnFree. What is Churnfree? Churnfree is the solution for reducing churn and retaining customers. It helps you create customer retention flows and win back your customers. With Churnfree, you can create custom retention flows to keep your customers engaged and coming back for more. And if they do ever slip away, you can win them back with targeted flows designed to get them hooked again. Don't let churn destroy your business. Fight back with Churnfree amazing features today! 1. Create Retention Flow 2. Real-Time Analytics Dashboard 3. Personalized Your Offers 4. Beware of Client Feedback 5. Pause Instead of Cancelling 6. Add Multiple Products So what are you waiting for Start your Free-Trial Now!

Description

Customer experience insights can be found in every interaction with your company. Unstructured feedback is received in all communication channels, including phone calls, chat sessions and emails. Topbox's omnichannel analysis platform allows companies to quickly identify issues that can impact sales, customer satisfaction, product costs, and customer churn. Topbox's powerful aggregation and normalization, redactions, sentiment analysis, rule based and AI-driven class models provide actionable insights for clients without the need for expensive professional services. Topbox will help you unlock the insights in your customer interactions with Topbox.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

No images available

Integrations

Apptentive No 
Bazaarvoice No 
Five9 No 
Heymarket No 
Instagram No 
LivePerson No 
Medallia No 
Oracle Sales No 
Qualtrics Customer Experience No 
Quiq No 
Reddit No 
Salesforce No 
Stella Connect No 
X (Twitter) No 

Integrations

Apptentive Yes 
Bazaarvoice Yes 
Five9 Yes 
Heymarket Yes 
Instagram Yes 
LivePerson Yes 
Medallia Yes 
Oracle Sales Yes 
Qualtrics Customer Experience Yes 
Quiq Yes 
Reddit Yes 
Salesforce Yes 
Stella Connect Yes 
X (Twitter) Yes 

Pricing Details

$49/month
Professional: $99/month
Business: $199/month
Free Trial Yes 
Free Version No 

Pricing Details

Consumption-based model, based on the number of customer interactions that are processed annually
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Churnfree

Founded

2022

Country

United States

Website

churnfree.com

Vendor Details

Company Name

Topbox, Inc.

Country

United States

Website

topbox.io

Product Features

Customer Success

Account Alerts No 
Account Management No 
Communication Management No 
Customer Engagement Yes 
Customer Lifecycle Management Yes 
Health Score No 
Onboarding No 
Revenue Management Yes 
Usage Tracking / Analytics Yes 
Win / Loss Analysis Yes 

Product Features

Customer Experience

Action Management No 
Analytics Yes 
Customer Segmentation No 
Dashboard Yes 
Feedback Management Yes 
Knowledge Management No 
Multi-Channel Collection Yes 
Sentiment Analysis Yes 
Survey Management Yes 
Text Analysis Yes 
Trend Analysis Yes 

Alternatives

Alternatives