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Description

Consolidate all your customer information from various technology platforms to gain a comprehensive understanding of essential metrics for each client, such as risk indicators, churn probabilities, and usage patterns. By integrating your data, you can develop a holistic view of your customers' well-being and emerging trends. Leverage the insights provided by Churned to adopt a proactive strategy against churn, identifying the necessary steps to retain customers. Utilize AI-generated health scores, pinpoint key factors contributing to churn, and determine the most effective next actions. Receive automated notifications when a customer is at risk or when new opportunities present themselves. The results are presented clearly, tailored to different customer segments, allowing for targeted engagement. Ensure that you are prepared to interact with customers showing signs of deteriorating health and seize growth opportunities with your most valuable clients. Enhance the expansion of your business through Churned’s automated recommendations for the next best product and tailored communication channels for each customer. This comprehensive approach not only aids in customer retention but also maximizes potential revenue growth across your entire client portfolio.

Description

Staircase AI is a pioneer in Customer Relationship Intelligence. Our platform uses AI to analyze millions upon millions of customer interactions, and turn them into actionable human insight that is impossible to spot with the naked eyes. Staircase AI is used by companies to cut through the noise, improve their NRR and increase their profitability. Staircase AI uncovers deep human signals and uncovers customers’ health, sentiment, journey events and risks. Our cutting-edge technology analyzes all customer interactions, including emails and chats, Slack activity and video calls. It then connects the human signals to produce relationship-based insights like stakeholder changes, positive and negative sentiment trends, problematic subjects, and more. Our human analytics, when combined with existing product analytics provide the missing element to fully understand your customer to grow at scale.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

AFAS Software Yes 
Amazon Athena Yes 
Amazon Web Services (AWS) Yes 
Amplitude Yes 
Broadsign Yes 
Databricks Yes 
Delighted Yes 
Exact Yes 
Freshdesk Yes 
HubSpot CRM Yes 
HubSpot Customer Platform Yes 
Intercom Yes 
Klaviyo Yes 
Mixpanel Yes 
Omnisend Yes 
Pipedrive Yes 
Snowflake Yes 
Stripe Yes 
Teamleader Yes 
Voyado Yes 

Integrations

AFAS Software No 
Amazon Athena No 
Amazon Web Services (AWS) No 
Amplitude No 
Broadsign No 
Databricks No 
Delighted No 
Exact No 
Freshdesk No 
HubSpot CRM No 
HubSpot Customer Platform No 
Intercom No 
Klaviyo No 
Mixpanel No 
Omnisend No 
Pipedrive No 
Snowflake No 
Stripe No 
Teamleader No 
Voyado No 

Pricing Details

€199 per month
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

Churned

Founded

2019

Country

Netherlands

Website

www.churned.io

Vendor Details

Company Name

Staircase AI

Founded

2021

Country

United States

Website

staircase.ai/

Product Features

Customer Success

Account Alerts No 
Account Management No 
Communication Management No 
Customer Engagement No 
Customer Lifecycle Management No 
Health Score No 
Onboarding No 
Revenue Management No 
Usage Tracking / Analytics No 
Win / Loss Analysis No 

Product Features

Customer Success

Account Alerts No 
Account Management No 
Communication Management No 
Customer Engagement No 
Customer Lifecycle Management No 
Health Score No 
Onboarding No 
Revenue Management No 
Usage Tracking / Analytics No 
Win / Loss Analysis No 

Alternatives

Freshsuccess Reviews

Freshsuccess

Freshworks

Alternatives