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support

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Description

Churn360, an AI-driven customer success platform, helps SaaS businesses reduce churn to increase customer lifetime value. Churn360 integrates customer data from multiple SaaS products such as CRM, Helpdesk and Billing software. All of these data are combined into one dashboard that is easy to use for customer success managers. This gives them a 360-degree view. Churn360 offers features such as playbook automation, customer mapping and tracking, surveys, and customer onboarding. This helps customers in different situations to increase customer retention and reduce customer churn.

Description

Companies from many industries can use zenloop to collect, group, and analyze customer feedback received through different channels. The experience management platform automatically generates tailored and individual strategies to retain customers who are satisfied and to win back churning ones after analysing the feedback. zenloop helps companies identify growth drivers and pitfalls in their customer journey and turn satisfied customers into brand advocates and minimize revenue loss from churning clients.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Freshdesk Yes 
Zendesk Yes 
Aircall Yes 
Chargebee Yes 
Easyflow No 
Freshchat Yes 
Freshsales Yes 
Gmail Yes 
Magento No 
Microsoft Outlook Yes 
Pipedrive Yes 
Recurly Yes 
Salesforce Agentforce Marketing No 
Segment Yes 
Shopify No 
Slack No 
Spryker No 
Stripe Yes 
Zapier No 
Zoho CRM Yes 

Integrations

Freshdesk Yes 
Zendesk Yes 
Aircall No 
Chargebee No 
Easyflow Yes 
Freshchat No 
Freshsales No 
Gmail No 
Magento Yes 
Microsoft Outlook No 
Pipedrive No 
Recurly No 
Salesforce Agentforce Marketing Yes 
Segment No 
Shopify Yes 
Slack Yes 
Spryker Yes 
Stripe No 
Zapier Yes 
Zoho CRM No 

Pricing Details

$399
This pricing is per month for 1-4 users
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Churn360

Founded

2020

Country

United Kingdom

Website

churn360.com

Vendor Details

Company Name

zenloop

Founded

2016

Country

Germany

Website

www.zenloop.com/en/

Product Features

Customer Success

Account Alerts Yes 
Account Management Yes 
Communication Management Yes 
Customer Engagement Yes 
Customer Lifecycle Management Yes 
Health Score Yes 
Onboarding Yes 
Revenue Management Yes 
Usage Tracking / Analytics Yes 
Win / Loss Analysis Yes 

Product Features

Customer Experience

Action Management Yes 
Analytics Yes 
Customer Segmentation Yes 
Dashboard Yes 
Feedback Management Yes 
Knowledge Management No 
Multi-Channel Collection Yes 
Sentiment Analysis Yes 
Survey Management Yes 
Text Analysis Yes 
Trend Analysis Yes 

Customer Satisfaction

360 Degree Feedback Yes 
Analytics Yes 
Call Reporting No 
Complaint Monitoring Yes 
Feedback Collection Yes 
Survey Management Yes 

NPS

Alternatives

Alternatives

Freshsuccess Reviews

Freshsuccess

Freshworks