Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Churn360, an AI-driven customer success platform, helps SaaS businesses reduce churn to increase customer lifetime value. Churn360 integrates customer data from multiple SaaS products such as CRM, Helpdesk and Billing software. All of these data are combined into one dashboard that is easy to use for customer success managers. This gives them a 360-degree view. Churn360 offers features such as playbook automation, customer mapping and tracking, surveys, and customer onboarding. This helps customers in different situations to increase customer retention and reduce customer churn.
Description
dfmchn, also known as the Difference Machine, is a behavioral stress-testing platform located in Austin, Texas. Unlike traditional tools that respond to specific complaints after they arise, dfmchn takes a proactive approach by modeling an entire population as a cohesive system. This innovative platform predicts the exact moment when a group transitions from loyalty to disengagement, engagement to disinterest, or inclusion to exclusion. By analyzing public comments and reviews, it converts these insights into behavioral mathematics, effectively identifying potential pitfalls before a company implements any significant changes. Additionally, dfmchn has successfully uncovered hidden churn using solely public data, providing valuable forecasts long before any financial reports are generated. This capability allows businesses to make informed decisions that can prevent detrimental outcomes in customer relations.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
Aircall
Yes
Chargebee
Yes
CloudTalk
Yes
Freshchat
Yes
Freshdesk
Yes
Freshsales
Yes
Gmail
Yes
Microsoft Outlook
Yes
Pipedrive
Yes
Recurly
Yes
Integrations
Aircall
No
Chargebee
No
CloudTalk
No
Freshchat
No
Freshdesk
No
Freshsales
No
Gmail
No
Microsoft Outlook
No
Pipedrive
No
Recurly
No
Pricing Details
$399
This pricing is per month for 1-4 users
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
No
Webinars
Yes
Live Training (Online)
No
In Person
Yes
Vendor Details
Company Name
Churn360
Founded
2020
Country
United Kingdom
Website
churn360.com
Vendor Details
Company Name
dfmchn
Founded
2026
Country
United States
Website
dfmchn.com
Product Features
Customer Success
Account Alerts
Yes
Account Management
Yes
Communication Management
Yes
Customer Engagement
Yes
Customer Lifecycle Management
Yes
Health Score
Yes
Onboarding
Yes
Revenue Management
Yes
Usage Tracking / Analytics
Yes
Win / Loss Analysis
Yes