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features
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support

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Description

Churn360, an AI-driven customer success platform, helps SaaS businesses reduce churn to increase customer lifetime value. Churn360 integrates customer data from multiple SaaS products such as CRM, Helpdesk and Billing software. All of these data are combined into one dashboard that is easy to use for customer success managers. This gives them a 360-degree view. Churn360 offers features such as playbook automation, customer mapping and tracking, surveys, and customer onboarding. This helps customers in different situations to increase customer retention and reduce customer churn.

Description

Skalin is a next-generation Customer Success Platform (CSP) for B2B SaaS mid-market teams — Customer Success teams of 1 to 15 people that need more than a spreadsheet or a repurposed CRM, but don't want the cost and complexity of enterprise suites. Skalin unifies your customer data from your product, CRM, billing and support tools into a single 360° view, then applies AI to make it actionable. The Smart Health Score is self-calibrated by AI and surfaces early churn signals across your portfolio. Skalin AI reads every touchpoint and answers account questions instantly. Automated Playbooks turn signals into action, and a complete API connects Skalin to your stack. Deployed in under a month with setup included — no dedicated admin required. The only French platform in its category, GDPR-compliant, rated 4.9/5 on both G2 and Capterra. Transparent public pricing from €569/month, with optional add-ons.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Chargebee Yes 
Gmail Yes 
Microsoft Outlook Yes 
Pipedrive Yes 
Segment Yes 
Stripe Yes 
Zendesk Yes 
Aircall Yes 
Freshchat Yes 
Freshsales Yes 
HubSpot Customer Platform No 
Jira Service Management No 
Mixpanel No 
Pendo No 
Recurly Yes 
Sellsy No 
Slack No 
SurveyMonkey Yes 
Zoho CRM Yes 
Zoho Mail Yes 

Integrations

Chargebee Yes 
Gmail Yes 
Microsoft Outlook Yes 
Pipedrive Yes 
Segment Yes 
Stripe Yes 
Zendesk Yes 
Aircall No 
Freshchat No 
Freshsales No 
HubSpot Customer Platform Yes 
Jira Service Management Yes 
Mixpanel Yes 
Pendo Yes 
Recurly No 
Sellsy Yes 
Slack Yes 
SurveyMonkey No 
Zoho CRM No 
Zoho Mail No 

Pricing Details

$399
This pricing is per month for 1-4 users
Free Trial No 
Free Version No 

Pricing Details

569€/month
Skalin offers transparent, public pricing — a rarity in a category dominated by quote-only vendors.

The Scale plan starts at €569/month (billed annually) and includes the full platform: the AI-powered Smart Health Score, automated Playbooks, the 360° Customer View, Skalin AI, analytics, and the complete API. It comes with 5 CSM seats, unlimited read-only licenses, and onboarding included — with a dedicated CSM to get your team live in under a month, no setup fees.

Additional CSM seats and optional add-ons — such as the Client Portal, expansion pipeline, and team tracking — are available for larger or more mature CS organizations.

Skalin does not offer a free version or a free trial.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

Churn360

Founded

2020

Country

United Kingdom

Website

churn360.com

Vendor Details

Company Name

Skalin

Country

France

Website

www.skalin.io

Product Features

Customer Success

Account Alerts Yes 
Account Management Yes 
Communication Management Yes 
Customer Engagement Yes 
Customer Lifecycle Management Yes 
Health Score Yes 
Onboarding Yes 
Revenue Management Yes 
Usage Tracking / Analytics Yes 
Win / Loss Analysis Yes 

Product Features

Customer Success

Account Alerts Yes 
Account Management Yes 
Communication Management No 
Customer Engagement Yes 
Customer Lifecycle Management Yes 
Health Score Yes 
Onboarding Yes 
Revenue Management Yes 
Usage Tracking / Analytics Yes 
Win / Loss Analysis No 

Alternatives

Alternatives

Freshsuccess Reviews

Freshsuccess

Freshworks
Freshsuccess Reviews

Freshsuccess

Freshworks