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features
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support

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Description

Churn360, an AI-driven customer success platform, helps SaaS businesses reduce churn to increase customer lifetime value. Churn360 integrates customer data from multiple SaaS products such as CRM, Helpdesk and Billing software. All of these data are combined into one dashboard that is easy to use for customer success managers. This gives them a 360-degree view. Churn360 offers features such as playbook automation, customer mapping and tracking, surveys, and customer onboarding. This helps customers in different situations to increase customer retention and reduce customer churn.

Description

Integrate data science into the core of your subscription model with ChurnIQ 2.0, which offers tailored retention analytics and insights derived from AI. This innovative platform addresses subscription cancellations at every point along the subscriber's journey. Additionally, ChurnIQ simplifies the analysis and segmentation of your audience, enabling you to swiftly launch campaigns tailored to enhance retention and maximize the value of specific segments. With ChurnIQ’s S3 data lake, you can unify your subscriber data, regardless of the various tools you may be utilizing. The ChurnIQ analytics dashboard provides a comprehensive overview of your performance throughout the customer journey, ensuring you have a holistic view rather than just fragmented data points. Furthermore, you will gain actionable insights into the underlying causes of subscriber cancellations, allowing for more informed decision-making. ChurnIQ also automatically identifies customer segments based on their behaviors, satisfaction levels, and stages within the lifecycle, which can lead to more effective marketing strategies. By leveraging these insights, your business can better anticipate subscriber needs and improve overall retention rates.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Aircall Yes 
Chargebee Yes 
CloudTalk Yes 
Freshchat Yes 
Freshdesk Yes 
Freshsales Yes 
Gmail Yes 
Microsoft Outlook Yes 
Pipedrive Yes 
Recurly Yes 
Segment Yes 
Stripe Yes 
SurveyMonkey Yes 
Zendesk Yes 
Zoho CRM Yes 
Zoho Mail Yes 

Integrations

Aircall No 
Chargebee No 
CloudTalk No 
Freshchat No 
Freshdesk No 
Freshsales No 
Gmail No 
Microsoft Outlook No 
Pipedrive No 
Recurly No 
Segment No 
Stripe No 
SurveyMonkey No 
Zendesk No 
Zoho CRM No 
Zoho Mail No 

Pricing Details

$399
This pricing is per month for 1-4 users
Free Trial No 
Free Version No 

Pricing Details

$0.29 + 2.9% per transaction
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Churn360

Founded

2020

Country

United Kingdom

Website

churn360.com

Vendor Details

Company Name

Cleeng

Founded

2011

Country

Netherlands

Website

cleeng.com/churniq-churn-intelligence

Product Features

Customer Success

Account Alerts Yes 
Account Management Yes 
Communication Management Yes 
Customer Engagement Yes 
Customer Lifecycle Management Yes 
Health Score Yes 
Onboarding Yes 
Revenue Management Yes 
Usage Tracking / Analytics Yes 
Win / Loss Analysis Yes 

Product Features

Business Intelligence

Ad Hoc Reports Yes 
Benchmarking Yes 
Budgeting & Forecasting No 
Dashboard Yes 
Data Analysis No 
Key Performance Indicators Yes 
Natural Language Generation (NLG) No 
Performance Metrics Yes 
Predictive Analytics Yes 
Profitability Analysis Yes 
Strategic Planning Yes 
Trend / Problem Indicators Yes 
Visual Analytics Yes 

Customer Journey Mapping Tools

Action Management Yes 
Attribution Modeling Yes 
Behavioral Analytics Yes 
Collaboration No 
Customer Profiles Yes 
Data Import / Export Yes 
Predictive Analytics Yes 
Surveys & Feedback Yes 
Templates Yes 

Predictive Analytics

AI / Machine Learning Yes 
Benchmarking Yes 
Data Blending No 
Data Mining No 
Demand Forecasting No 
For Education Yes 
For Healthcare No 
Modeling & Simulation Yes 
Sentiment Analysis Yes 

Alternatives

Alternatives

Freshsuccess Reviews

Freshsuccess

Freshworks