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Average Ratings 0 Ratings

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features
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support

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Description

Churn Solution serves as a comprehensive retention platform tailored for subscription-based businesses, focusing on preserving the customers you have acquired rather than replacing them. Revenue loss from subscriptions often occurs in two distinct areas that many teams overlook: voluntary churn, where customers intentionally cancel their subscriptions, and involuntary churn, where payment issues arise due to reasons like expired cards or blocked transactions, leading to unintended exits. Churn Solution effectively addresses both types of churn, employing cancellation processes that uncover the underlying reasons for customer exits while presenting appropriate retention strategies such as pausing subscriptions, altering plans, or delivering tailored offers instead of generic discounts. Additionally, the platform utilizes smart retries, in-app notifications, and follow-up communications via email and SMS to recover failed payments, while win-back initiatives target former subscribers based on their reasons for leaving. Through advanced analytics, Churn Solution provides insights into save rates, the motivations behind cancellations, and the revenue that has been successfully recaptured. It seamlessly integrates with popular payment platforms like Stripe, Braintree, WooCommerce, Paid Memberships Pro, and RecurPay, along with supporting webhooks for enhanced functionality. By leveraging these features, businesses can significantly improve their customer retention metrics and ultimately enhance their bottom line.

Description

Churn360, an AI-driven customer success platform, helps SaaS businesses reduce churn to increase customer lifetime value. Churn360 integrates customer data from multiple SaaS products such as CRM, Helpdesk and Billing software. All of these data are combined into one dashboard that is easy to use for customer success managers. This gives them a 360-degree view. Churn360 offers features such as playbook automation, customer mapping and tracking, surveys, and customer onboarding. This helps customers in different situations to increase customer retention and reduce customer churn.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Stripe Yes 
Aircall No 
Braintree Yes 
Chargebee No 
CloudTalk No 
Freshchat No 
Freshdesk No 
Freshsales No 
Gmail No 
Microsoft Outlook No 
Paddle Yes 
Paid Memberships Pro Yes 
Pipedrive No 
Recurly No 
Segment No 
Stripe Billing Yes 
SurveyMonkey No 
WooCommerce Yes 
Zoho CRM No 
Zoho Mail No 

Integrations

Stripe Yes 
Aircall Yes 
Braintree No 
Chargebee Yes 
CloudTalk Yes 
Freshchat Yes 
Freshdesk Yes 
Freshsales Yes 
Gmail Yes 
Microsoft Outlook Yes 
Paddle No 
Paid Memberships Pro No 
Pipedrive Yes 
Recurly Yes 
Segment Yes 
Stripe Billing No 
SurveyMonkey Yes 
WooCommerce No 
Zoho CRM Yes 
Zoho Mail Yes 

Pricing Details

$50/month
Free Trial Yes 
Free Version Yes 

Pricing Details

$399
This pricing is per month for 1-4 users
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Churn Solution

Country

United States

Website

churnsolution.com

Vendor Details

Company Name

Churn360

Founded

2020

Country

United Kingdom

Website

churn360.com

Product Features

Product Features

Customer Success

Account Alerts Yes 
Account Management Yes 
Communication Management Yes 
Customer Engagement Yes 
Customer Lifecycle Management Yes 
Health Score Yes 
Onboarding Yes 
Revenue Management Yes 
Usage Tracking / Analytics Yes 
Win / Loss Analysis Yes 

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