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Description
Subscription eCommerce brands and SaaS companies use Churn Buster's retention software to win back revenue from failed payments and keep customers who try to cancel. The two products run on their own or together.
Dunning coordinates retries with branded email and SMS asking customers to update their payment details. Where Churn Buster handles the retries itself, it also sets their timing.
With Cancel Flows, a customer who clicks cancel sees a short flow instead of a one click exit: a pause, skip, discount, or plan change, plus a question about why they're leaving. For regulated locations, Cancel Flows also includes a click-to-cancel option.
Since 2013, Churn Buster has handled 50+ million failed payments, and its retention specialists have refined the default retry and campaign settings over 1,000+ accounts. Dunning connects to Stripe, Braintree, Recharge, Loop, Skio, Stay AI, Checkout Champ, Seal Subscriptions, Ordergroove, and more. Plans start at $269/mo on a flat fee set by MRR tier, month to month.
Description
RecoverPing serves as an automated solution designed for managing dunning and recovering failed payments specifically for businesses utilizing Stripe for their subscription services. By addressing involuntary churn caused by payment failures, it sends out tailored SMS and email sequences to customers affected by failed subscription transactions.
The tool boasts seamless integration with Stripe through webhooks, allowing users to set it up in under five minutes with no coding required. Users can configure multi-step recovery flows that utilize both SMS and email channels, and it also offers customizable message templates that incorporate dynamic customer and invoice information. To enhance the customer experience, it provides a convenient one-tap link that directs users to the Stripe Customer Portal for payment method updates. An analytics dashboard is available for monitoring trends in failed payments and recovery success rates over time.
When a payment failure occurs, RecoverPing initiates its automated recovery processes, sending timely SMS notifications via Twilio along with email reminders that include a simple link for customers to swiftly update their payment details. Once payment information is updated, Stripe automatically attempts to recover the payment, ensuring a seamless experience for both the business and its customers. Additionally, this tool not only boosts recovery rates but also fosters stronger customer relationships by maintaining open lines of communication during payment issues.
API Access
Has API
Yes
API Access
Has API
No
Screenshots View All
No images available
Integrations
Stripe
Yes
Braintree
Yes
Checkout Champ
Yes
Inveterate
Yes
Loop
Yes
Ordergroove
Yes
Recharge
Yes
Recurly
Yes
Rivo
Yes
Seal Subscriptions
Yes
Integrations
Stripe
Yes
Braintree
No
Checkout Champ
No
Inveterate
No
Loop
No
Ordergroove
No
Recharge
No
Recurly
No
Rivo
No
Seal Subscriptions
No
Pricing Details
$269/mo
Churn Buster charges a flat monthly fee set by your MRR tier, with no cut of recovered revenue, so it pays for itself at about a 1% recovery rate lift. Pricing starts at $269/mo.
Free Trial
No
Free Version
No
Pricing Details
$19/month
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Vendor Details
Company Name
Churn Buster
Founded
2013
Country
United States
Website
churnbuster.io
Vendor Details
Company Name
RecoverPing
Founded
2025
Country
Estonia
Website
recoverping.com
Product Features
Recurring Billing
Customer Portal
No
Deferred Billing
No
Discount Management
No
Dunning Management
Yes
Invoice History
No
Multi-Currency
No
Multi-Period Recurring Billing
No
Payment Processing
No
Recurring Donations
No
Subscription Billing
No
Subscription Management
Cancellation Management
Yes
Discount / Coupon Management
No
Dunning Management
Yes
Enrollment Management
No
Product Catalog
No
Recurring Billing
No
Revenue Recognition
No
Revenue Recovery Tools
Yes
Self Service Portal
No
Subscription Plan Management
No
Tax Management
No
Trial Management
No
Usage Tracking/Analytics
No