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Description
Subscription eCommerce brands and SaaS companies use Churn Buster's retention software to win back revenue from failed payments and keep customers who try to cancel. The two products run on their own or together.
Dunning coordinates retries with branded email and SMS asking customers to update their payment details. Where Churn Buster handles the retries itself, it also sets their timing.
With Cancel Flows, a customer who clicks cancel sees a short flow instead of a one click exit: a pause, skip, discount, or plan change, plus a question about why they're leaving. For regulated locations, Cancel Flows also includes a click-to-cancel option.
Since 2013, Churn Buster has handled 50+ million failed payments, and its retention specialists have refined the default retry and campaign settings over 1,000+ accounts. Dunning connects to Stripe, Braintree, Recharge, Loop, Skio, Stay AI, Checkout Champ, Seal Subscriptions, Ordergroove, and more. Plans start at $269/mo on a flat fee set by MRR tier, month to month.
Description
Integrate data science into the core of your subscription model with ChurnIQ 2.0, which offers tailored retention analytics and insights derived from AI. This innovative platform addresses subscription cancellations at every point along the subscriber's journey. Additionally, ChurnIQ simplifies the analysis and segmentation of your audience, enabling you to swiftly launch campaigns tailored to enhance retention and maximize the value of specific segments. With ChurnIQ’s S3 data lake, you can unify your subscriber data, regardless of the various tools you may be utilizing. The ChurnIQ analytics dashboard provides a comprehensive overview of your performance throughout the customer journey, ensuring you have a holistic view rather than just fragmented data points. Furthermore, you will gain actionable insights into the underlying causes of subscriber cancellations, allowing for more informed decision-making. ChurnIQ also automatically identifies customer segments based on their behaviors, satisfaction levels, and stages within the lifecycle, which can lead to more effective marketing strategies. By leveraging these insights, your business can better anticipate subscriber needs and improve overall retention rates.
API Access
Has API
Yes
API Access
Has API
Yes
Integrations
Braintree
Yes
Checkout Champ
Yes
Inveterate
Yes
Loop
Yes
Ordergroove
Yes
Recharge
Yes
Recurly
Yes
Rivo
Yes
Seal Subscriptions
Yes
Shopify
Yes
Integrations
Braintree
No
Checkout Champ
No
Inveterate
No
Loop
No
Ordergroove
No
Recharge
No
Recurly
No
Rivo
No
Seal Subscriptions
No
Shopify
No
Pricing Details
$269/mo
Churn Buster charges a flat monthly fee set by your MRR tier, with no cut of recovered revenue, so it pays for itself at about a 1% recovery rate lift. Pricing starts at $269/mo.
Free Trial
No
Free Version
No
Pricing Details
$0.29 + 2.9% per transaction
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Churn Buster
Founded
2013
Country
United States
Website
churnbuster.io
Vendor Details
Company Name
Cleeng
Founded
2011
Country
Netherlands
Website
cleeng.com/churniq-churn-intelligence
Product Features
Recurring Billing
Customer Portal
No
Deferred Billing
No
Discount Management
No
Dunning Management
Yes
Invoice History
No
Multi-Currency
No
Multi-Period Recurring Billing
No
Payment Processing
No
Recurring Donations
No
Subscription Billing
No
Subscription Management
Cancellation Management
Yes
Discount / Coupon Management
No
Dunning Management
Yes
Enrollment Management
No
Product Catalog
No
Recurring Billing
No
Revenue Recognition
No
Revenue Recovery Tools
Yes
Self Service Portal
No
Subscription Plan Management
No
Tax Management
No
Trial Management
No
Usage Tracking/Analytics
No
Product Features
Business Intelligence
Ad Hoc Reports
Yes
Benchmarking
Yes
Budgeting & Forecasting
No
Dashboard
Yes
Data Analysis
No
Key Performance Indicators
Yes
Natural Language Generation (NLG)
No
Performance Metrics
Yes
Predictive Analytics
Yes
Profitability Analysis
Yes
Strategic Planning
Yes
Trend / Problem Indicators
Yes
Visual Analytics
Yes
Customer Journey Mapping Tools
Action Management
Yes
Attribution Modeling
Yes
Behavioral Analytics
Yes
Collaboration
No
Customer Profiles
Yes
Data Import / Export
Yes
Predictive Analytics
Yes
Surveys & Feedback
Yes
Templates
Yes
Predictive Analytics
AI / Machine Learning
Yes
Benchmarking
Yes
Data Blending
No
Data Mining
No
Demand Forecasting
No
For Education
Yes
For Healthcare
No
Modeling & Simulation
Yes
Sentiment Analysis
Yes