Average Ratings 12 Ratings

Total
ease
features
design
support

Average Ratings 0 Ratings

Total
ease
features
design
support

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Description

Access your computer securely from your smartphone, tablet, or another PC with ease. It’s quick, straightforward, and at no cost. You can either receive remote assistance for your device or provide help to someone else remotely. This service is accessible through the Google Chrome browser and is compatible with both Android and iOS platforms, ensuring versatility for users everywhere.

Description

Customers can initiate a tech support session conveniently by either downloading a lightweight application or simply clicking an icon on their desktop, eliminating the need for prior installation. This allows you to gain immediate access to their computer. Once the remote support session concludes, future access is only possible with their explicit invitation, ensuring that your clients enjoy maximum privacy and reassurance. If you happen to be unavailable, customers have the option to set a 12-hour window during which you can connect while the computer remains unattended. Furthermore, you can receive a text message alerting you when a customer is ready for assistance. By selecting a customer from a list, you can access their computer at any time, provided you obtain one-time permission for unattended remote access. This arrangement allows for repeated access as needed. Additionally, customers can leave messages, request to be connected to another team member, or even automatically connect you when you log in. You will be able to view and control your customer’s computer just as if you were sitting right in front of it, creating a seamless support experience. This level of accessibility and flexibility significantly enhances the efficiency of your tech support services.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Google Chrome Yes 
Google Workspace Yes 
Incident IQ Yes 

Integrations

Google Chrome No 
Google Workspace No 
Incident IQ No 

Pricing Details

No price information available.
Free Trial No 
Free Version Yes 

Pricing Details

$29 per user per month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Google

Founded

1998

Country

United States

Website

remotedesktop.google.com

Vendor Details

Company Name

Instant Housecall

Founded

2005

Country

Canada

Website

www.instanthousecall.com

Product Features

Remote Desktop

Chat Yes 
Cross-Platform Access No 
File Transfer No 
Group View No 
Mobile Device Access Yes 
Multi Monitor Support No 
Record Remote Sessions No 
Remote Print No 
Remote Wake Yes 
User Management No 

Remote Support

Diagnostic Tools No 
File Transfer No 
Live Chat Yes 
Real-time Chat Yes 
Remote Control Yes 
Screen Sharing Yes 
Session Recording No 
Session Transfer Yes 
Surveys & Feedback No 

Product Features

Remote Desktop

Chat No 
Cross-Platform Access No 
File Transfer No 
Group View No 
Mobile Device Access No 
Multi Monitor Support No 
Record Remote Sessions No 
Remote Print No 
Remote Wake No 
User Management No 

Remote Support

Diagnostic Tools Yes 
File Transfer Yes 
Live Chat Yes 
Real-time Chat Yes 
Remote Control Yes 
Screen Sharing Yes 
Session Recording Yes 
Session Transfer Yes 
Surveys & Feedback Yes 

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