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support

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Description

China Telecom (Americas) Corporation (CTA) offers a wide range of customized, cost-effective, and integrated network and communications solutions to its diverse customer base. We are a leading facility resale carrier with access to providers from Asia and the Americas. We offer a variety of communication and datacenter services for multinational clients. CTA has offices in Chicago and Dallas, Los Angeles, San Jose Sao Paulo, Toronto, and Herndon in Virginia. CTA's turnkey, one-stop solutions help businesses in the Americas meet the challenges of the complex business environment.

Description

Our comprehensive portfolio of unified communication and collaboration (UCC), solutions will help you grow your business, increase productivity, and maximize efficiency all at once. They seamlessly integrate with existing systems and transform your user experience. Our unified communication solutions make it easy to connect, communicate, and collaborate with customers and employees worldwide via video, web, or audio conferencing. With Tata Communications' unified communication services, you can dramatically improve customer experience and loyalty. Unifying conferencing and leveraging Global SIP Trunk for IP telephony, and improving efficiency across your business will help you to improve productivity and reduce telephony costs.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Agent3 No 
Alibaba Cloud Yes 
Amazon Web Services (AWS) Yes 
Axon Data Governance No 
Ayla IoT Platform No 
Azure Local Yes 
Cisco Kinetic No 
Cisco Prime Network No 
FADEL ARC No 
GlobalDots No 
IBM Cloud Direct Link No 
Infor CloudSuite Fashion No 
Infor Talent Science No 
Io-Tahoe No 
Pareteum Experience Cloud No 
SymphonyAI Apex No 
Tencent Cloud Yes 
Versa SASE Yes 
Xinix No 

Integrations

Agent3 Yes 
Alibaba Cloud No 
Amazon Web Services (AWS) No 
Axon Data Governance Yes 
Ayla IoT Platform Yes 
Azure Local No 
Cisco Kinetic Yes 
Cisco Prime Network Yes 
FADEL ARC Yes 
GlobalDots Yes 
IBM Cloud Direct Link Yes 
Infor CloudSuite Fashion Yes 
Infor Talent Science Yes 
Io-Tahoe Yes 
Pareteum Experience Cloud Yes 
SymphonyAI Apex Yes 
Tencent Cloud No 
Versa SASE No 
Xinix Yes 

Pricing Details

Free Cloud Server and VPC trials available.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

China Telecom Americas

Founded

2000

Country

United States

Website

www.ctamericas.com

Vendor Details

Company Name

Tata Communications

Founded

1986

Country

India

Website

www.tatacommunications.com

Product Features

CDN

Content Acceleration Yes 
DDoS Protection Yes 
Load Balancing Yes 
Managed CDN Yes 
Multi-CDN Switching Yes 
Reporting/Analytics Yes 
Software Downloads Yes 
Transparent Caching Yes 
Video Streaming Yes 
Web Application Firewalls (WAF) Yes 

Cloud Management

Access Control No 
Billing & Provisioning No 
Capacity Analytics Yes 
Cost Management Yes 
Demand Monitoring No 
Multi-Cloud Management Yes 
Performance Analytics Yes 
SLA Management No 
Supply Monitoring No 
Workflow Approval No 

Infrastructure-as-a-Service (IaaS)

Analytics / Reporting Yes 
Configuration Management Yes 
Data Migration Yes 
Data Security Yes 
Load Balancing Yes 
Log Access Yes 
Network Monitoring Yes 
Performance Monitoring Yes 
SLA Monitoring Yes 

SD-WAN

Application Delivery Control Yes 
Centralized Orchestration Yes 
Dynamic Path Selection Yes 
Multi-Cloud Management Yes 
Policy-based Management Yes 
VPN Yes 
WAN Optimization Yes 
Zero-Touch Provisioning Yes 

SIP Trunk

Automatic Fail-over Routing Yes 
Call Data Records No 
Caller ID No 
Disaster Recovery Yes 
International Numbers Yes 
Multiple DID Options Yes 
PSTN Forwarding Yes 
Toll-Free Numbers Yes 
e911 No 

VPN

Anonymous Browsing No 
DNS Leak Protection Yes 
For Digital Security No 
For Financial Security No 
For Gaming No 
For Streaming No 
Kill Switch Yes 
Multi-Language Yes 
Multi-Protocol Yes 
Peer-to-Peer Yes 
Policy Management Yes 
Remote Access Yes 
Web Inspection No 
White Label Yes 

Product Features

Business VoIP

Call Parking No 
Call Recording No 
Contact Management No 
Encryption No 
IVR / Voice Recognition No 
Ring Groups No 
SIP Trunking Yes 
Unified Communications Yes 
Voice Quality Enhancement No 

Call Center

Blended Call Center No 
Call Logging No 
Call Recording No 
Call Scripting No 
Campaign Management No 
Database No 
Escalation Management No 
IVR / Voice Recognition No 
Inbound Call Center No 
Manual Dialer No 
Outbound Call Center No 
Predictive Dialer No 
Progressive Dialer No 
Queue Management No 
Real-time Chat No 
Reporting/Analytics No 

SD-WAN

Application Delivery Control No 
Centralized Orchestration No 
Dynamic Path Selection No 
Multi-Cloud Management No 
Policy-based Management No 
VPN No 
WAN Optimization No 
Zero-Touch Provisioning No 

SIP Trunk

Automatic Fail-over Routing No 
Call Data Records No 
Caller ID No 
Disaster Recovery No 
International Numbers No 
Multiple DID Options No 
PSTN Forwarding No 
Toll-Free Numbers No 
e911 No 

Telephony

Auto-Dialer No 
Call Center Management No 
Call Monitoring No 
Contact Management No 
IVR / Voice Recognition No 
Inbound Reporting No 
Outbound Reporting No 
Predictive Dialer No 
Telemarketing Management No 
VoIP Yes 
Voice & Data Integration No 

Alternatives

Alternatives

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