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Description
Chatwoot serves as a comprehensive customer engagement platform that brings together various communication channels, such as email, live chat on websites, and social media networks including Facebook, Twitter, and Instagram, along with messaging applications like WhatsApp and Line, all within a single interface. This seamless integration empowers businesses to ensure a uniform customer experience across diverse platforms. The suite includes tools such as predefined responses for common inquiries, keyboard shortcuts for quick actions, and collaborative features that facilitate internal conversations through private notes. Additionally, users can set up automation rules to minimize repetitive tasks, and they can customize live chat widgets to reflect their brand's identity on their websites. Furthermore, Chatwoot allows for chatbot integration and the inclusion of personalized dashboard applications, making it a versatile solution for effectively managing customer interactions. With its extensive features, Chatwoot is designed to enhance overall efficiency and improve customer satisfaction.
Description
Engage with your website visitors through chat, which is the most effective way to assist your customers. This method is significantly quicker than traditional email and far more productive than phone conversations. Avoid leaving your customers feeling dissatisfied; opt for Live Chat 3 today. This tool is designed to work seamlessly across all mobile devices, allowing you to log in and respond to inquiries from virtually any smart mobile device you can think of. Additionally, fully native applications for both iOS and Android are available at no extra cost as part of your license. With automatic push notifications, text messages, and email reminders, operators will always be available when clients require assistance. Live Chat 3 offers integration with three SMS services—Twilio, Plivo, or Nexmo—alongside a free email reminder option. You can easily incorporate Live Chat 3, including its group chat feature, into any website and tailor it to fit your specific web design. The widgets provided are fully responsive and optimized for mobile, ensuring a modern and swift experience for both your customers and operators while enhancing overall satisfaction. By choosing Live Chat 3, you not only improve your customer support but also streamline communication on your platform.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Amazon Web Services (AWS)
Yes
Calendly
Yes
Clearbit
Yes
Dialogflow
Yes
Docker
Yes
Dome
Yes
Facebook
Yes
FullContact
Yes
Gmail
Yes
Heroku
Yes
Integrations
Amazon Web Services (AWS)
No
Calendly
No
Clearbit
No
Dialogflow
No
Docker
No
Dome
No
Facebook
No
FullContact
No
Gmail
No
Heroku
No
Pricing Details
$19 per month
Free Trial
No
Free Version
Yes
Pricing Details
$30 one-time payment
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Chatwoot
Founded
2020
Country
United States
Website
www.chatwoot.com
Vendor Details
Company Name
JAKWEB
Founded
2009
Country
Switzerland
Website
www.jakweb.ch
Product Features
Chatbot
Call to Action
No
Context and Coherence
No
Human Takeover
No
Inline Media / Videos
No
Machine Learning
No
Natural Language Processing
No
Payment Integration
No
Prediction
No
Ready-made Templates
No
Reporting / Analytics
No
Sentiment Analysis
No
Social Media Integration
No
Customer Communications Management
Batch Communications
No
Chat / Messaging
No
Content Management
No
Email Distribution
No
Interactive Content
No
Multi-Channel Communications
No
On-Demand Communications
No
Personalization
No
Print Management
No
Template Management
No
Video Content
No
Live Chat
Canned Responses
No
Customizable Branding
No
Geo Targeting
No
Offline Form
No
Proactive Chat
No
Screen Sharing
No
Third Party Integration
No
Transfers / Routing
No
Website Visitor Tracking
No
Product Features
Live Chat
Canned Responses
Yes
Customizable Branding
Yes
Geo Targeting
Yes
Offline Form
Yes
Proactive Chat
Yes
Screen Sharing
Yes
Third Party Integration
Yes
Transfers / Routing
Yes
Website Visitor Tracking
Yes
