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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Chatwize is an innovative chatbot platform powered by AI, specifically tailored to streamline customer support, facilitate lead generation, and optimize internal HR functions for various businesses. It can be easily integrated into websites through a chat bubble or a shareable link, providing around-the-clock assistance in 95 different languages. By learning from your organization’s documents, such as PDFs or Word files, Chatwize ensures that it provides precise, contextually relevant responses. In instances of complicated inquiries, the system effectively transitions to human agents, maintaining a seamless flow of service. This platform caters to a diverse range of industries, including healthcare, ecommerce, tourism, education, IT, logistics, finance, and local governments. Notable features include intelligent Q&A capabilities, lead generation, conversation tagging, coordination among multiple agents, and secure data storage on ISO-certified AWS servers. Businesses can automate as much as 80% of incoming inquiries, potentially cutting staffing expenses by up to 50%, while simultaneously boosting customer satisfaction through prompt and tailored support. Overall, Chatwize stands out as a comprehensive solution for companies looking to enhance their operational efficiency and improve customer interaction.

Description

The Zoom Virtual Agent is an advanced AI-driven chatbot designed to utilize natural language processing and machine learning for effectively understanding and resolving customer issues in real-time. Operating continuously across various support channels, it provides quick and tailored customer interactions, diminishes the workload for human agents, and offers substantial cost efficiencies for businesses. This innovative solution integrates effortlessly with a range of CRM, chat, and contact center systems, and excels as a component of the Zoom Contact Center, a CCaaS platform optimized for video that enhances customer experience through prompt and precise assistance. In addition to its core functionalities, the self-service experience includes a comprehensive knowledge base, easily searchable articles, community forums for peer support, mobile optimization for on-the-go assistance, and personalization features catering to individual user needs. The self-service platform also encompasses essential elements such as branding opportunities, automation capabilities, artificial intelligence enhancements, and various integrations to streamline operations. Moreover, the response system is characterized by customization options, user control, and the ability to seamlessly route inquiries to human representatives when necessary, ensuring a balanced and efficient service approach.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

No images available

Integrations

Amazon Web Services (AWS)
Claude Haiku 3
GPT-3.5
GPT-4o
GPT-4o mini
Gemini 1.5 Flash
Microsoft Word
Zapier
Zoom Workplace

Integrations

Amazon Web Services (AWS)
Claude Haiku 3
GPT-3.5
GPT-4o
GPT-4o mini
Gemini 1.5 Flash
Microsoft Word
Zapier
Zoom Workplace

Pricing Details

€99 per month
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Chatwize

Founded

2024

Country

The Netherlands

Website

www.chatwize.ai/

Vendor Details

Company Name

Zoom Communications

Founded

2011

Country

United States

Website

www.zoom.com/en/products/virtual-agent/

Product Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Product Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Alternatives

Alternatives

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