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Description

Chatwee is an instant messaging and chat app that targets live chats. - online communities Virtual events Providers of mental health support - Team communication Live trading - church services - Educational webinars Live video streaming It allows users to interact via private, public, or Messenger-style group chats. It has a wide range of features and advanced customization options. If you like it, you can get a Free-forever Plan. In minutes, you can get up and running with a simple installation. Add a social hub to your website today and watch the engagement increase!

Description

Discover the transformative capabilities of OBI Engage, which seamlessly combines social media, messaging applications, reviews, live chat, and chatbots into a single solution for outstanding customer engagement and online service. This platform guarantees that you can deliver personalized and direct customer service across various channels, including social media, live chat, review sites, and messaging applications, resulting in satisfied and loyal clientele. With OBI Engage, you can effortlessly oversee all online discussions from a unified dashboard while incorporating intelligent chatbots to enhance efficiency in your service operations. Additionally, the system offers advanced workflows, case management, and the ability to integrate with external platforms, ensuring you deliver top-notch service. Stay informed about your company's online presence and respond proactively to mentions with the built-in monitoring feature. Furthermore, you can effortlessly create, schedule, and distribute posts across different social media platforms using the user-friendly content calendar, while also evaluating the effectiveness and reach of your marketing efforts through comprehensive social analytics and reporting. This ensures that your engagement strategies remain effective and responsive to audience needs.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

BuddyPress Yes 
Concrete CMS Yes 
Drupal Yes 
FluxBB Yes 
Freshchat No 
Higher Logic Vanilla Yes 
IFS Ultimo No 
Joomla! Yes 
MyBB Yes 
Nucleus Yes 
Simple Machines Forum (SMF) Yes 
SkaDate Software Yes 
TYPO3 Yes 
Wix Yes 
WordPress Yes 
XenForo Yes 
phpBB Yes 
vBulletin Yes 

Integrations

BuddyPress No 
Concrete CMS No 
Drupal No 
FluxBB No 
Freshchat Yes 
Higher Logic Vanilla No 
IFS Ultimo Yes 
Joomla! No 
MyBB No 
Nucleus No 
Simple Machines Forum (SMF) No 
SkaDate Software No 
TYPO3 No 
Wix No 
WordPress No 
XenForo No 
phpBB No 
vBulletin No 

Pricing Details

$19/month
Free
5 simultaneous users
1 chat room
14-day message history
app customization

Standard $19 /month
25 simultaneous users
3 chat rooms
1 moderator
14-day message history
color customization
app customization

Pro $29 /month
150 simultaneous users
10 chat rooms
group chats
3 moderators
Single Sign-on
message premoderation
30-day message history
color customization
app customization

Ultimate $69 /month
300 simultaneous users
25 chat rooms
group chats
10 moderators
Single Sign-on
message premoderation
90-days message history
color customization
app customization

Enterprise
requirements and pricing to be discussed individually
Free Trial Yes 
Free Version Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Chatwee

Founded

2012

Country

Poland

Website

www.chatwee.com

Vendor Details

Company Name

OBI4wan

Founded

2011

Country

Netherlands

Website

www.obi4wan.com/nl/producten/webcare/

Product Features

Employee Communication Tools

Activity / News Feed Yes 
Audio / Video Conferencing No 
Blogs No 
Chat / Messaging Yes 
Employee Directory No 
Event Calendar No 
File Sharing Yes 
Knowledge Management No 
Newsletter Management No 
Surveys & Feedback No 

Internal Communications

App Integration No 
Blogs No 
Chat/Messaging Yes 
Email Management No 
Employee Directory No 
Event Calendar No 
Newsletter Management No 
Photo Gallery No 
Social Sharing Yes 
Survey Management No 
Telephony No 
Video Chat No 
Voice Chat Yes 

Live Chat

Canned Responses No 
Customizable Branding No 
Geo Targeting No 
Offline Form No 
Proactive Chat No 
Screen Sharing No 
Third Party Integration No 
Transfers / Routing No 
Website Visitor Tracking No 

Team Communication

Activity / News Feed Yes 
Audio Calls No 
Calendar Management No 
Chat / Messaging Yes 
Discussion Threads Yes 
File Sharing Yes 
Mobile Access Yes 
Push Notifications No 
Search No 
Surveys & Feedback No 
Task Management Yes 
Video Conferencing No 

Product Features

Customer Service

Alerts / Escalation Yes 
Appointment Management No 
Call Center Management Yes 
Email Management Yes 
Knowledge Base No 
Live Chat Yes 
Performance Metrics Yes 
Queue Management No 
Self Service Portal No 
Social Media Integration Yes 
Surveys & Feedback Yes 
Virtual Assistant Yes 
Workflow Management Yes 

Live Chat

Canned Responses Yes 
Customizable Branding Yes 
Geo Targeting No 
Offline Form Yes 
Proactive Chat Yes 
Screen Sharing No 
Third Party Integration Yes 
Transfers / Routing Yes 
Website Visitor Tracking Yes 

Social Media Management

Automated Publishing Yes 
Brand Tracking Yes 
Content Management Yes 
Customer Engagement Yes 
Multi-Account Management Yes 
Multi-User Collaboration Yes 
Post Scheduling Yes 
Reporting/Analytics Yes 
Social Media Monitoring Yes 

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