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ease
features
design
support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Chatway integrates live chat for websites, an AI-driven support assistant, and a collaborative messaging inbox to enhance customer service. Support teams can efficiently manage and delegate conversations, utilize pre-written responses and internal notes, and interact with customers via their mobile devices on both iOS and Android platforms. The AI support agent leverages content from the business's own website and help resources, ensuring that human intervention can occur whenever necessary. Additionally, Chatway offers compatibility with various platforms such as WordPress, WooCommerce, Shopify, and Wix, making it versatile for different online businesses. Users have the option to choose from a free plan, as well as various paid plans and AI support that is based on usage. This flexibility allows businesses to tailor their support solutions to fit their specific needs and scale as they grow.

Description

Colvy is an innovative cloud-based platform designed for customer communications and CRM, specifically catering to small businesses, ecommerce retailers, and service teams. By consolidating various communication channels—such as SMS, phone calls, email, Instagram, Messenger, and live chat—into a unified inbox, it enhances the management of contact profiles and conversation histories. Teams can effectively manage interactions by assigning conversations, collaborating in real-time, utilizing AI-driven replies and agents, automating follow-ups, handling tasks, and linking customer messages directly to orders and payments. Additionally, it features robust customer feedback tools, including ideas boards, roadmaps, polls, surveys, forms, and a comprehensive help center to further engage users. The platform's integrations with WooCommerce and Shopify provide valuable order context to enhance customer interactions, while Stripe integration facilitates seamless payment options, including in-chat payments and payment links. Colvy is available in distinct plans for feedback, inbox management, or a combined solution, with optional fees for messaging and call services to accommodate varied business needs. This flexibility ensures that teams can choose the most suitable plan to optimize their customer engagement strategy.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

No images available

Screenshots View All

No images available

Integrations

Shopify No 
Slack No 
Stripe No 
WooCommerce No 
Zapier No 

Integrations

Shopify Yes 
Slack Yes 
Stripe Yes 
WooCommerce Yes 
Zapier Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version Yes 

Pricing Details

A$29/month
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App No 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Chatway

Website

chatway.app/

Vendor Details

Company Name

Colvy

Founded

2026

Country

Australia

Website

colvy.com

Product Features

Live Chat

Canned Responses No 
Customizable Branding No 
Geo Targeting No 
Offline Form No 
Proactive Chat No 
Screen Sharing No 
Third Party Integration No 
Transfers / Routing No 
Website Visitor Tracking No 

Product Features

CRM

Calendar/Reminder System No 
Call Logging No 
Document Storage No 
Email Marketing No 
Internal Chat Integration No 
Lead Scoring No 
Marketing Automation Integration No 
Mobile Access No 
Quotes / Proposals No 
Segmentation No 
Social Media Integration No 
Task Management No 
Territory Management No 

Alternatives

Alternatives

No Alternatives
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