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features
design
support

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Description

Experience unified analytics for customer feedback tailored for the fastest growing companies globally. With Chattermill, you can secure a competitive advantage by consolidating, evaluating, and interpreting customer feedback in real-time. Bring together every feedback channel and customer interaction seamlessly into a user-friendly, collaborative platform. Leverage innovative AI technology for theme and sentiment analysis to understand customer emotions towards your product, track emerging trends, and recognize the factors that encourage customer loyalty. By filtering and deciphering the deeper meanings in your data, you can quickly assess the elements influencing customer experience. Additionally, analyze the signals in customer feedback to pinpoint and forecast potential opportunities that can enhance revenue, foster advocacy, and improve retention across all customer touchpoints, ensuring your business remains agile and responsive to evolving needs.

Description

Experiential marketing serves as the quickest method to transform visitors into loyal customers and elevate them to enthusiastic advocates for your brand. It's essentially an amplified version of traditional marketing. Picture having access to immediate insights that enable you to draw in, convert, and retain customers, ultimately expanding your business in unimaginable ways. With TRACX, this vision becomes a reality. Our user-friendly, no-code marketing tools empower you to leverage feedback effectively to enhance your business. You'll gain essential insights, uncover emerging trends, and understand the desires of those most connected to your brand, all through one convenient dashboard. This innovative approach not only streamlines your marketing efforts but also enriches the overall customer experience.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Alchemer Yes 
AppFollow Yes 
Appfigures Yes 
AskNicely Yes 
Dixa Yes 
Facebook Yes 
Freshdesk Yes 
Iterate Yes 
LiveChat Yes 
Medallia Yes 
Qualtrics Customer Experience Yes 
REVIEWS.io Yes 
Salesforce Yes 
SurveyMonkey Yes 
Usabilla Yes 
Wufoo Yes 
X (Twitter) Yes 
Yotpo Yes 
Zendesk Yes 
Zendesk Sunshine Yes 

Integrations

Alchemer No 
AppFollow No 
Appfigures No 
AskNicely No 
Dixa No 
Facebook No 
Freshdesk No 
Iterate No 
LiveChat No 
Medallia No 
Qualtrics Customer Experience No 
REVIEWS.io No 
Salesforce No 
SurveyMonkey No 
Usabilla No 
Wufoo No 
X (Twitter) No 
Yotpo No 
Zendesk No 
Zendesk Sunshine No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

£28 per month
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Chattermill

Founded

2015

Country

United Kingdom

Website

chattermill.com

Vendor Details

Company Name

Chase Interaction

Founded

2020

Country

United Kingdom

Website

www.tracx.com

Product Features

Customer Experience

Action Management No 
Analytics Yes 
Customer Segmentation Yes 
Dashboard Yes 
Feedback Management Yes 
Knowledge Management No 
Multi-Channel Collection Yes 
Sentiment Analysis Yes 
Survey Management Yes 
Text Analysis Yes 
Trend Analysis Yes 

NPS

Product Features

Customer Experience

Action Management No 
Analytics No 
Customer Segmentation No 
Dashboard No 
Feedback Management No 
Knowledge Management No 
Multi-Channel Collection No 
Sentiment Analysis No 
Survey Management No 
Text Analysis No 
Trend Analysis No 

Customer Satisfaction

360 Degree Feedback No 
Analytics No 
Call Reporting No 
Complaint Monitoring No 
Feedback Collection No 
Survey Management No 

NPS

Alternatives

Alternatives