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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Integrate live chat, chatbots, email, and social messaging into your business operations. This will allow you to address inquiries, resolve issues, and enhance conversion rates effectively. By incorporating live chat on your website, you can engage with visitors in real-time, or alternatively, utilize messenger mode to respond to inquiries at your convenience. Manage all communications seamlessly from a single, unified dashboard that connects your inbox and Facebook Business Page, eliminating the hassle of toggling between multiple browser tabs. Keep track of visitors browsing your site through a real-time list, which enables you to understand their browsing patterns and origins, allowing for personalized greetings. Utilize Chatra to respond to inquiries, alleviate concerns, and effectively cross-sell and upsell, ultimately increasing your order volume and boosting average order value. Leverage bots to gather visitor contact information and other relevant data, ensuring you have their consent while amplifying your marketing initiatives. Provide quick responses to common questions, ensuring your visitors receive immediate assistance and reducing the burden on your support team. By streamlining these processes, your business can enhance customer satisfaction and drive overall growth.

Description

eGain Chat™ provides the capability to deliver immediate chat support to individuals visiting your website. Representatives can communicate through text, share files, direct users to web pages, and provide knowledge base resources to effectively address inquiries in both proactive and reactive manners. Consistently rated as the top choice by industry analysts, it has been instrumental in revolutionizing customer support interactions for businesses for over ten years. This live chat solution is a core component of eGain's comprehensive customer engagement software suite, ensuring smooth integration with other applications focused on social interaction, web experience, and contact center functionalities within the suite. When paired with supporting products, eGain Chat opens up limitless possibilities for enhancing both sales and service experiences. By optimizing the chat experience, businesses can foster stronger relationships with their customers and create a more engaging online environment.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Alfa-Track Yes 
Boost.ai No 
CT Mobility Yes 
Desktop.com Yes 
Easyflow Yes 
Feederloop Yes 
Front Yes 
HelpShelf Yes 
KonnectzIT Yes 
Majesco No 
Pixpa Yes 
Planfix Yes 
Quickwork Yes 
Revamp CRM Yes 
Supportbench Yes 
Vsble Yes 
Workers by Delos Yes 
Zapier Yes 
elevio Yes 
🌱kvitly Yes 

Integrations

Alfa-Track No 
Boost.ai Yes 
CT Mobility No 
Desktop.com No 
Easyflow No 
Feederloop No 
Front No 
HelpShelf No 
KonnectzIT No 
Majesco Yes 
Pixpa No 
Planfix No 
Quickwork No 
Revamp CRM No 
Supportbench No 
Vsble No 
Workers by Delos No 
Zapier No 
elevio No 
🌱kvitly No 

Pricing Details

$14 per year
Free Trial Yes 
Free Version Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Chatra

Founded

2014

Country

United States

Website

chatra.io

Vendor Details

Company Name

eGain

Founded

1997

Country

United States

Website

www.egain.com/products/live-chat-software/

Product Features

Live Chat

Canned Responses Yes 
Customizable Branding Yes 
Geo Targeting Yes 
Offline Form Yes 
Proactive Chat Yes 
Screen Sharing Yes 
Third Party Integration Yes 
Transfers / Routing Yes 
Website Visitor Tracking Yes 

Product Features

Live Chat

Canned Responses Yes 
Customizable Branding No 
Geo Targeting No 
Offline Form No 
Proactive Chat Yes 
Screen Sharing Yes 
Third Party Integration Yes 
Transfers / Routing Yes 
Website Visitor Tracking Yes 

Alternatives

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LiveChat

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Alternatives

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