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Description
Engage customers efficiently and affordably with straightforward yet impactful omnichannel solutions. Facilitate exceptional experiences for organizations ranging from large teams of thousands to small support setups with just two members. Utilize a unified contact center platform to interact with customers seamlessly. ChatrHub integrates voice, chat, text, email, and social media powered by AI, enabling your team to serve customers more swiftly, effectively, and economically. Achieve your customer service objectives with user-friendly IVR, phone, email, SMS, chat, and social media automation. Instantly deliver answers to both your agents and customers, ensuring they receive the correct solution on the first attempt every time. Leverage templates for quick responses to frequently asked emails, SMS, chat inquiries, or social messages. Utilize AI chat to organize appointments, generate leads, and enhance your business visibility. Additionally, connect to a variety of APIs or create custom webhooks to ensure your team and customers have immediate access to the information they require, ultimately improving overall service efficiency. This comprehensive approach not only streamlines communication but also fosters stronger customer relationships.
Description
A virtual assistant serves as an engaging and lifelike chatbot that offers a distinctive, interactive, and personalized method for users to seek answers and support on your website around the clock. Customers can engage with the virtual assistant—also known as a VA, virtual agent, or chatbot—just as they would with a human representative. This chatbot not only comprehends the spoken words but also discerns the underlying intent, utilizing a range of AI technologies that encompass machine learning and reasoning. eGain’s chatbot delivers essential frontline support, allowing your customer service team to focus on more intricate issues. Acting as a helpful guide, the VA assists customers in navigating the website and directs them to the appropriate sections. In addition to providing quick answers to inquiries, it also aids in making informed shopping decisions. Furthermore, if necessary, the virtual assistant can effortlessly transition to agent-assisted channels like live chat, ensuring that users receive comprehensive support whenever they need it. This seamless integration enhances the overall customer experience by combining technology and human touch.
API Access
Has API
API Access
Has API
Integrations
Amazon Connect
Apple Business Chat
Avaya Experience Platform
Google Business Messages
Microsoft Dynamics 365
Salesforce
Wufoo
Zapier
Integrations
Amazon Connect
Apple Business Chat
Avaya Experience Platform
Google Business Messages
Microsoft Dynamics 365
Salesforce
Wufoo
Zapier
Pricing Details
$16 per month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Chatr
Country
United States
Website
chatrhub.com
Vendor Details
Company Name
eGain
Founded
1997
Country
United States
Website
www.egain.com/products/chatbot-virtual-assistant-software/
Product Features
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
Product Features
Conversational AI
Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant