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Description
Engage customers efficiently and affordably with straightforward yet impactful omnichannel solutions. Facilitate exceptional experiences for organizations ranging from large teams of thousands to small support setups with just two members. Utilize a unified contact center platform to interact with customers seamlessly. ChatrHub integrates voice, chat, text, email, and social media powered by AI, enabling your team to serve customers more swiftly, effectively, and economically. Achieve your customer service objectives with user-friendly IVR, phone, email, SMS, chat, and social media automation. Instantly deliver answers to both your agents and customers, ensuring they receive the correct solution on the first attempt every time. Leverage templates for quick responses to frequently asked emails, SMS, chat inquiries, or social messages. Utilize AI chat to organize appointments, generate leads, and enhance your business visibility. Additionally, connect to a variety of APIs or create custom webhooks to ensure your team and customers have immediate access to the information they require, ultimately improving overall service efficiency. This comprehensive approach not only streamlines communication but also fosters stronger customer relationships.
Description
The Omilia Conversational Self-Service Solution stands out as the sole AI offering in the current market that proudly supports over 70 production-grade contact centers worldwide, delivering distinct benefits for companies eager to utilize Voice/speech or Text virtual agents that embrace the future of AI-driven services. The applications of Omilia's Virtual Assistant are designed for true omnichannel functionality, created once and utilized across various platforms, ensuring a cohesive and comprehensive conversational AI experience through multiple channels such as IVR systems, social media messengers, web chat, smart speakers, mobile applications, email, and SMS. With a single platform and straightforward integration, businesses can achieve consistency across all channels and formats, ensuring the same high-quality conversational experience is maintained everywhere. This innovative approach not only streamlines the deployment process but also enhances customer engagement through seamless interactions.
API Access
Has API
API Access
Has API
Integrations
Wufoo
Zapier
Pricing Details
$16 per month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Chatr
Country
United States
Website
chatrhub.com
Vendor Details
Company Name
Omilia
Founded
2002
Country
Cyprus
Website
omilia.com/conversational-ai-self-service/
Product Features
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
Product Features
Conversational AI
Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant