Average Ratings 1 Rating

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ease
features
design
support

Average Ratings 0 Ratings

Total
ease
features
design
support

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Description

Introducing the first live chat application that is seamlessly integrated with Slack. In contrast to other alternatives, it allows several team members to assist a single visitor at the same time. This solution is accessible across all devices, leveraging the applications you already have in place. Chatlio serves as a comprehensive customer support system, effortlessly merging with your website and Slack. Engage with users without needing additional software, as Chatlio automatically provides valuable information about your customers, including their location, local time, browser, operating system, and the page from which they are reaching out. You have the flexibility to personalize the chat widget's features, such as its shape, colors, and labels through the Chatlio control panel. Moreover, for those looking for complete design freedom, you can utilize CSS access at no extra cost on all service plans. Chatlio truly transforms customer interaction by streamlining communication and enhancing customer service effectiveness.

Description

Experience rapid and efficient assistance with our robust live chat widget, which you can tailor to your preferences by adjusting colors, text, and icons. Utilizing our user-friendly administration console, you can easily manage these customizations. By employing your pre-set templates, you can streamline the process of receiving and responding to customer support emails through platforms like Slack or Microsoft Teams. Take advantage of all available integration features such as interactive buttons, informative modals, and command options to enhance your team's productivity with the best tools at your disposal. Additionally, you can localize the chat experience by translating it into various languages, modify the color scheme, implement automatic invitations, and fine-tune other elements of your live chat widget. Rest assured, we adhere to GDPR regulations, ensuring that your live chat operates seamlessly while maintaining compliance. This allows your team to focus on delivering exceptional customer service without worrying about the technical details.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Slack Yes 
WordPress Yes 
C2CRM Yes 
Drupal No 
HTML No 
JavaScript No 
Joomla! No 
ManageEngine OpManager Nexus Yes 
Microsoft Teams No 
Qlik Application Automation Yes 
Wufoo Yes 
Zapier No 
Zendesk Yes 
elevio Yes 

Integrations

Slack Yes 
WordPress Yes 
C2CRM No 
Drupal Yes 
HTML Yes 
JavaScript Yes 
Joomla! Yes 
ManageEngine OpManager Nexus No 
Microsoft Teams Yes 
Qlik Application Automation No 
Wufoo No 
Zapier Yes 
Zendesk No 
elevio No 

Pricing Details

$29 per month
Free Trial No 
Free Version No 

Pricing Details

$25 per month
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App No 
Android App Yes 
Windows No 
Mac Yes 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Chatlio

Country

United States

Website

chatlio.com

Vendor Details

Company Name

SignalZen

Country

Lithuania

Website

signalzen.com

Product Features

Live Chat

Canned Responses Yes 
Customizable Branding No 
Geo Targeting Yes 
Offline Form Yes 
Proactive Chat Yes 
Screen Sharing No 
Third Party Integration Yes 
Transfers / Routing No 
Website Visitor Tracking Yes 

Product Features

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base No 
Live Chat No 
Performance Metrics No 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

Live Chat

Canned Responses No 
Customizable Branding No 
Geo Targeting No 
Offline Form No 
Proactive Chat No 
Screen Sharing No 
Third Party Integration No 
Transfers / Routing No 
Website Visitor Tracking No 

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