Average Ratings 1 Rating

Total
ease
features
design
support

Average Ratings 1 Rating

Total
ease
features
design
support

Description

Introducing the first live chat application that is seamlessly integrated with Slack. In contrast to other alternatives, it allows several team members to assist a single visitor at the same time. This solution is accessible across all devices, leveraging the applications you already have in place. Chatlio serves as a comprehensive customer support system, effortlessly merging with your website and Slack. Engage with users without needing additional software, as Chatlio automatically provides valuable information about your customers, including their location, local time, browser, operating system, and the page from which they are reaching out. You have the flexibility to personalize the chat widget's features, such as its shape, colors, and labels through the Chatlio control panel. Moreover, for those looking for complete design freedom, you can utilize CSS access at no extra cost on all service plans. Chatlio truly transforms customer interaction by streamlining communication and enhancing customer service effectiveness.

Description

Live chat with customers and visitors now. The most customizable widget allows you to convert more leads, drive sales, and provide faster customer service. Your website will instantly increase visitor to lead conversions. All you need is a modern web chat with automated greeting messages. You can pre-qualify leads by automatically collecting their contact information and messages. You can reply immediately or when your team is online. HelpCrunch Live chat has Help Desk features that will help you increase your support team's productivity. One support agent can simultaneously manage up to five chats with customers. You can localize your chat widget to different markets, change its button style, wallpapers and more - it will fit your brand perfectly. Pre-made answers to common questions will help you respond faster. Never miss a word.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Slack Yes 
WordPress Yes 
C2CRM Yes 
HelpShelf No 
InsertChat No 
KonnectzIT No 
ManageEngine OpManager Nexus Yes 
Morphic No 
Pabbly Connect No 
Pabbly Email Marketing No 
Qlik Application Automation Yes 
Stackreaction No 
Wufoo Yes 
Zendesk Yes 
elevio Yes 

Integrations

Slack Yes 
WordPress Yes 
C2CRM No 
HelpShelf Yes 
InsertChat Yes 
KonnectzIT Yes 
ManageEngine OpManager Nexus No 
Morphic Yes 
Pabbly Connect Yes 
Pabbly Email Marketing Yes 
Qlik Application Automation No 
Stackreaction Yes 
Wufoo No 
Zendesk No 
elevio No 

Pricing Details

$29 per month
Free Trial No 
Free Version No 

Pricing Details

$12 per user per month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Chatlio

Country

United States

Website

chatlio.com

Vendor Details

Company Name

HelpCrunch

Founded

2014

Country

United States

Website

helpcrunch.com

Product Features

Live Chat

Canned Responses Yes 
Customizable Branding No 
Geo Targeting Yes 
Offline Form Yes 
Proactive Chat Yes 
Screen Sharing No 
Third Party Integration Yes 
Transfers / Routing No 
Website Visitor Tracking Yes 

Product Features

CRM

Calendar/Reminder System Yes 
Call Logging No 
Document Storage Yes 
Email Marketing Yes 
Internal Chat Integration Yes 
Lead Scoring No 
Marketing Automation Integration Yes 
Mobile Access Yes 
Quotes / Proposals No 
Segmentation Yes 
Social Media Integration Yes 
Task Management Yes 
Territory Management No 

Customer Experience

Action Management No 
Analytics Yes 
Customer Segmentation No 
Dashboard No 
Feedback Management No 
Knowledge Management No 
Multi-Channel Collection Yes 
Sentiment Analysis No 
Survey Management No 
Text Analysis No 
Trend Analysis No 

Help Desk

Alerts / Escalation No 
Automated Routing No 
Community Forums No 
Customizable Branding Yes 
Document Storage Yes 
Email Integration Yes 
IT Asset Management Yes 
Incident Management No 
Interaction Tracking Yes 
Knowledge Base No 
Known Issue Management No 
Live Chat Yes 
Multi-Channel Communication Yes 
Multiple Brands / Products Yes 
Network Monitoring Yes 
Real-time Chat Yes 
Self Service Portal No 
Service Level Agreement (SLA) Management Yes 
Ticket Management Yes 

Live Chat

Canned Responses Yes 
Customizable Branding Yes 
Geo Targeting Yes 
Offline Form Yes 
Proactive Chat Yes 
Screen Sharing Yes 
Third Party Integration Yes 
Transfers / Routing Yes 
Website Visitor Tracking Yes 

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