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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Engage effectively with your website visitors and maximize your sales potential through our Live Chat solution. Enjoy features that enhance your daily operations: Unified Communications, which allows you to manage various channels such as your Website, Facebook, and Twitter from a single, organized inbox. With Quick Reply functionality, you can respond to all inquiries from one panel, ensuring your customers never face delays. Our Simplified Reporting presents key metrics, including average resolution times and open chats, in an easily digestible format. Close deals effortlessly through real-time conversations, capturing every opportunity to boost your business. Even when you're offline, the system gathers information for you to follow up later. The Productive Dashboard is specifically designed to enhance the efficiency of your agents, allowing for unlimited agent creation during the pandemic. Plus, our Integrations feature lets you connect seamlessly with all necessary tools, and ChatKlink also provides Webhooks and API options for custom integrations. With these capabilities, your team can respond faster and manage all interactions more effectively than ever before.

Description

Transform your website visitors into satisfied customers by engaging them through dynamic voice and video chats. Enhance your brand presence by showcasing a face and a voice for your business, allowing real-time conversations with web visitors. Experience the simplest live chat application available, with voice and video functionalities that operate directly in the browser, eliminating the need for any downloads. Our HelpDesk feature is seamlessly integrated with the live chat tool, ensuring you stay ahead of any customer issues. Boost your social media engagement by incorporating Twitter and Facebook into your live chat experience. Enjoy effortless one-click integration with your preferred applications and plugins, making it easy to manage everything in one place. Additionally, our mobile app empowers you to handle chats and tickets on the move, ensuring you remain connected and responsive to your customers' needs. By utilizing these innovative tools, you can significantly enhance user interaction and retention on your platform.

API Access

Has API Yes 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Facebook Yes 
CS-Cart Store Builder No 
Gmail No 
Google Analytics No 
MODX No 
Magento No 
OpenCart No 
PrestaShop No 
Shopify No 
Slack No 
Smartsheet No 
Telegram Yes 
Tumblr No 
WeChat Yes 
WordPress No 
X (Twitter) Yes 
Zapier No 
Zoho CRM No 
osCommerce No 

Integrations

Facebook Yes 
CS-Cart Store Builder Yes 
Gmail Yes 
Google Analytics Yes 
MODX Yes 
Magento Yes 
OpenCart Yes 
PrestaShop Yes 
Shopify Yes 
Slack Yes 
Smartsheet Yes 
Telegram No 
Tumblr Yes 
WeChat No 
WordPress Yes 
X (Twitter) No 
Zapier Yes 
Zoho CRM Yes 
osCommerce Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version Yes 

Pricing Details

$9.99 per month
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

Klink

Founded

2020

Country

Brazil

Website

klink.ai/

Vendor Details

Company Name

ClickDesk

Founded

2011

Country

United States

Website

www.clickdesk.com

Product Features

Live Chat

Canned Responses No 
Customizable Branding No 
Geo Targeting No 
Offline Form No 
Proactive Chat No 
Screen Sharing No 
Third Party Integration Yes 
Transfers / Routing No 
Website Visitor Tracking No 

Product Features

Customer Satisfaction

360 Degree Feedback No 
Analytics No 
Call Reporting No 
Complaint Monitoring No 
Feedback Collection No 
Survey Management No 

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base No 
Live Chat Yes 
Performance Metrics No 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

Help Desk

Alerts / Escalation No 
Automated Routing No 
Community Forums No 
Customizable Branding Yes 
Document Storage Yes 
Email Integration Yes 
IT Asset Management Yes 
Incident Management No 
Interaction Tracking Yes 
Knowledge Base No 
Known Issue Management No 
Live Chat Yes 
Multi-Channel Communication Yes 
Multiple Brands / Products No 
Network Monitoring Yes 
Real-time Chat Yes 
Self Service Portal No 
Service Level Agreement (SLA) Management Yes 
Ticket Management Yes 

Live Chat

Canned Responses Yes 
Customizable Branding Yes 
Geo Targeting Yes 
Offline Form No 
Proactive Chat Yes 
Screen Sharing Yes 
Third Party Integration Yes 
Transfers / Routing Yes 
Website Visitor Tracking Yes 

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