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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Chatdesk offers an instant solution for aggregating and analyzing customer feedback across all communication channels, delivering detailed insights with minimal effort required. The traditional method of piecing together scattered feedback from various sources like emails, chats, social media, surveys, and reviews can be both tedious and inefficient. With Chatdesk, all your feedback is gathered in one centralized location, allowing you to easily identify trends and discover new growth opportunities. If you're searching for specific information, Chatdesk features a natural language search capability that enables you to sift through every message effortlessly. For a quick overview, our advanced machine learning tools create automatic summaries of feedback, making it simple to skim through vast amounts of data. Additionally, you can seamlessly export your findings to CSV format or integrate them into your data warehouse. By utilizing Chatdesk, you can significantly lower the volume of inbound calls, facilitating a swift transition for callers towards chat support and self-service solutions, ultimately enhancing customer satisfaction.

Description

An agile approach to 360-degree feedback solutions. EASY REVIEW SETUP IN JUST A FEW MINUTES Initiate your survey immediately or schedule it for a later date. With an automated system, an intuitive interface, and a comprehensive question bank, Wystra ensures a seamless user experience. CATERING TO INDIVIDUALS, TEAMS, AND ORGANIZATIONS Uncover strengths, identify blind spots, and highlight areas for improvement with valuable insights tailored for you and your team. COMPREHENSIVE ANALYTICS FOR TODAY AND BEYOND Receive detailed analytics and reports automatically, allowing you to share findings and monitor employee skills and development over time. Leverage performance reviews to make informed, data-driven decisions regarding your workforce. DESIGNED FOR ALL TEAMS AND ORGANIZATIONS Customize your review process by setting specific questions that align with your objectives. EMPLOYEE-CENTRIC FOCUS Incorporate peer feedback into your performance review system to enhance its effectiveness and value. INSIGHTFUL DASHBOARD Spot potential candidates for promotion, recognize standout performers, identify those at risk of burnout, and assess trends through performance review feedback cycles. With this comprehensive solution, foster an environment of continuous growth and improvement within your organization.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

No images available

Integrations

AfterShip Yes 
Aircall Yes 
Avaya Cloud Office Yes 
Delighted Yes 
Freshdesk Yes 
Front Yes 
Grasshopper Yes 
INSIDE Yes 
Kustomer Yes 
LiveChat Yes 
Magento Yes 
NiCE CXone Mpower Yes 
REVIEWS.io Yes 
Returnly Yes 
RingCentral RingCX Yes 
Salesforce Yes 
UJET Yes 
XCALLY Yes 

Integrations

AfterShip No 
Aircall No 
Avaya Cloud Office No 
Delighted No 
Freshdesk No 
Front No 
Grasshopper No 
INSIDE No 
Kustomer No 
LiveChat No 
Magento No 
NiCE CXone Mpower No 
REVIEWS.io No 
Returnly No 
RingCentral RingCX No 
Salesforce No 
UJET No 
XCALLY No 

Pricing Details

$99 per month
Free Trial Yes 
Free Version Yes 

Pricing Details

$5/user/month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Chatdesk

Founded

2016

Country

United States

Website

www.chatdesk.com

Vendor Details

Company Name

Wystra

Founded

2023

Country

Germany

Website

wystra.com

Product Features

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base No 
Live Chat No 
Performance Metrics No 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

Product Features

360 Degree Feedback

Dashboard No 
Feedback / Surveys No 
Progress Tracking No 
Question Library No 
Rater Selection No 
Self Service Portal No 
Supports External Reviewers No 

Employee Engagement

Benchmarking No 
Cultural Alignment No 
Employee Awards No 
Employee Guides No 
Employee Recognition No 
Feedback Management No 
Goal Management No 
Health & Wellness Programs No 
Performance Management No 
Pulse Surveys No 

Performance Management

360 Degree Feedback No 
Compensation Management No 
Custom Rating Scales No 
Customizable Templates No 
Individual Development Plans No 
On-going Performance Tracking No 
Peer Appraisals No 
Review Cycle Tracking No 
Self Service Portal No 
Self-Appraisals No 
Skills Assessments No 
Weighted Performance Measures No 

Alternatives

Alternatives

Trakstar Perform Reviews

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Mitratech Trakstar
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