Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Chatdesk offers an instant solution for aggregating and analyzing customer feedback across all communication channels, delivering detailed insights with minimal effort required. The traditional method of piecing together scattered feedback from various sources like emails, chats, social media, surveys, and reviews can be both tedious and inefficient. With Chatdesk, all your feedback is gathered in one centralized location, allowing you to easily identify trends and discover new growth opportunities. If you're searching for specific information, Chatdesk features a natural language search capability that enables you to sift through every message effortlessly. For a quick overview, our advanced machine learning tools create automatic summaries of feedback, making it simple to skim through vast amounts of data. Additionally, you can seamlessly export your findings to CSV format or integrate them into your data warehouse. By utilizing Chatdesk, you can significantly lower the volume of inbound calls, facilitating a swift transition for callers towards chat support and self-service solutions, ultimately enhancing customer satisfaction.
Description
An agile approach to 360-degree feedback solutions.
EASY REVIEW SETUP IN JUST A FEW MINUTES
Initiate your survey immediately or schedule it for a later date. With an automated system, an intuitive interface, and a comprehensive question bank, Wystra ensures a seamless user experience.
CATERING TO INDIVIDUALS, TEAMS, AND ORGANIZATIONS
Uncover strengths, identify blind spots, and highlight areas for improvement with valuable insights tailored for you and your team.
COMPREHENSIVE ANALYTICS FOR TODAY AND BEYOND
Receive detailed analytics and reports automatically, allowing you to share findings and monitor employee skills and development over time.
Leverage performance reviews to make informed, data-driven decisions regarding your workforce.
DESIGNED FOR ALL TEAMS AND ORGANIZATIONS
Customize your review process by setting specific questions that align with your objectives.
EMPLOYEE-CENTRIC FOCUS
Incorporate peer feedback into your performance review system to enhance its effectiveness and value.
INSIGHTFUL DASHBOARD
Spot potential candidates for promotion, recognize standout performers, identify those at risk of burnout, and assess trends through performance review feedback cycles.
With this comprehensive solution, foster an environment of continuous growth and improvement within your organization.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
AfterShip
Yes
Aircall
Yes
Avaya Cloud Office
Yes
Delighted
Yes
Freshdesk
Yes
Front
Yes
Grasshopper
Yes
INSIDE
Yes
Kustomer
Yes
LiveChat
Yes
Integrations
AfterShip
No
Aircall
No
Avaya Cloud Office
No
Delighted
No
Freshdesk
No
Front
No
Grasshopper
No
INSIDE
No
Kustomer
No
LiveChat
No
Pricing Details
$99 per month
Free Trial
Yes
Free Version
Yes
Pricing Details
$5/user/month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Chatdesk
Founded
2016
Country
United States
Website
www.chatdesk.com
Vendor Details
Company Name
Wystra
Founded
2023
Country
Germany
Website
wystra.com
Product Features
Customer Service
Alerts / Escalation
No
Appointment Management
No
Call Center Management
No
Email Management
No
Knowledge Base
No
Live Chat
No
Performance Metrics
No
Queue Management
No
Self Service Portal
No
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
No
Workflow Management
No
Product Features
360 Degree Feedback
Dashboard
No
Feedback / Surveys
No
Progress Tracking
No
Question Library
No
Rater Selection
No
Self Service Portal
No
Supports External Reviewers
No
Employee Engagement
Benchmarking
No
Cultural Alignment
No
Employee Awards
No
Employee Guides
No
Employee Recognition
No
Feedback Management
No
Goal Management
No
Health & Wellness Programs
No
Performance Management
No
Pulse Surveys
No
Performance Management
360 Degree Feedback
No
Compensation Management
No
Custom Rating Scales
No
Customizable Templates
No
Individual Development Plans
No
On-going Performance Tracking
No
Peer Appraisals
No
Review Cycle Tracking
No
Self Service Portal
No
Self-Appraisals
No
Skills Assessments
No
Weighted Performance Measures
No