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Description
Chatdesk offers an instant solution for aggregating and analyzing customer feedback across all communication channels, delivering detailed insights with minimal effort required. The traditional method of piecing together scattered feedback from various sources like emails, chats, social media, surveys, and reviews can be both tedious and inefficient. With Chatdesk, all your feedback is gathered in one centralized location, allowing you to easily identify trends and discover new growth opportunities. If you're searching for specific information, Chatdesk features a natural language search capability that enables you to sift through every message effortlessly. For a quick overview, our advanced machine learning tools create automatic summaries of feedback, making it simple to skim through vast amounts of data. Additionally, you can seamlessly export your findings to CSV format or integrate them into your data warehouse. By utilizing Chatdesk, you can significantly lower the volume of inbound calls, facilitating a swift transition for callers towards chat support and self-service solutions, ultimately enhancing customer satisfaction.
Description
Feedback is collected and evaluated based on reference relationships, ensuring uniformity in assessment and facilitating the analysis of extensive data sets. This streamlined approach results in accessible reports, which can be delivered online or via integration in formats such as HTML or PDF. RefLynk gathers insights on candidates across various sectors, including pre-employment assessments, ongoing employment evaluations, exit interviews, and even tenant screening, making it a versatile tool. The software is designed for high configurability, enabling it to cater to diverse needs effectively. RefLynk represents a cutting-edge solution for reference checking, significantly reducing the time required for this process from days to mere hours. By leveraging SMS and texting technologies, we have modernized the reference checking experience. In a competitive job market with unemployment rates below 3%, delays in obtaining reference feedback can result in the loss of valuable talent to faster-moving companies. As a result, organizations must adapt to these rapid changes to retain top candidates, highlighting the importance of efficient reference checks.
API Access
Has API
No
API Access
Has API
No
Integrations
AfterShip
Yes
Aircall
Yes
Avaya Cloud Office
Yes
Bazaarvoice
Yes
Delighted
Yes
Five9
Yes
Front
Yes
Intercom
Yes
Kustomer
Yes
LiveChat
Yes
Integrations
AfterShip
No
Aircall
No
Avaya Cloud Office
No
Bazaarvoice
No
Delighted
No
Five9
No
Front
No
Intercom
No
Kustomer
No
LiveChat
No
Pricing Details
$99 per month
Free Trial
Yes
Free Version
Yes
Pricing Details
Contact RefLynk for pricing details.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Chatdesk
Founded
2016
Country
United States
Website
www.chatdesk.com
Vendor Details
Company Name
RefLynk
Country
United States
Website
www.reflynk.com
Product Features
Customer Service
Alerts / Escalation
No
Appointment Management
No
Call Center Management
No
Email Management
No
Knowledge Base
No
Live Chat
No
Performance Metrics
No
Queue Management
No
Self Service Portal
No
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
No
Workflow Management
No
Product Features
Reference Check
Audio References
No
Bulk Reference Request
Yes
Candidate Scoring
No
Completion Alerts
Yes
Email / Online
No
Mobile Access
Yes
Reminders
Yes
Reporting/Analytics
Yes
Survey Builder
Yes
Survey Library
Yes
Video References
No
