Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Chatdesk offers an instant solution for aggregating and analyzing customer feedback across all communication channels, delivering detailed insights with minimal effort required. The traditional method of piecing together scattered feedback from various sources like emails, chats, social media, surveys, and reviews can be both tedious and inefficient. With Chatdesk, all your feedback is gathered in one centralized location, allowing you to easily identify trends and discover new growth opportunities. If you're searching for specific information, Chatdesk features a natural language search capability that enables you to sift through every message effortlessly. For a quick overview, our advanced machine learning tools create automatic summaries of feedback, making it simple to skim through vast amounts of data. Additionally, you can seamlessly export your findings to CSV format or integrate them into your data warehouse. By utilizing Chatdesk, you can significantly lower the volume of inbound calls, facilitating a swift transition for callers towards chat support and self-service solutions, ultimately enhancing customer satisfaction.
Description
Lepton is an open-source initiative hosted on GitHub, available for free without an option for donations. Instead, contributions can be directed to the Wikimedia Foundation, which promotes free knowledge through Wikipedia and its associated projects globally. The application utilizes GitHub APIs to identify the language being used. It features a centralized configuration file that is read during the app's startup process and is not generated automatically. Lepton operates purely as a desktop client for GitHub Gist, lacking any independent service; all information is stored either locally or on the GitHub Gist platform. To use it, you will need to create a GitHub token with Gist permissions and input this token along with other settings into the enterprise section of the Lepton config file. Moreover, Lepton offers a well-structured description area that supports both titles and tagging, allowing users to categorize their gists by language and personalized tags. The application also supports Markdown rendering, enhancing the user experience, and as an additional benefit, it can double as a markdown note-taking tool, providing access from anywhere. This versatility makes Lepton a valuable resource for developers and note-takers alike.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Avaya Cloud Office
Yes
Delighted
Yes
Five9
Yes
Flip
Yes
Freshdesk
Yes
GitHub
No
Gorgias
Yes
Grasshopper
Yes
Intercom
Yes
Magento
Yes
Integrations
Avaya Cloud Office
No
Delighted
No
Five9
No
Flip
No
Freshdesk
No
GitHub
Yes
Gorgias
No
Grasshopper
No
Intercom
No
Magento
No
Pricing Details
$99 per month
Free Trial
Yes
Free Version
Yes
Pricing Details
Free
Free Trial
No
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Chatdesk
Founded
2016
Country
United States
Website
www.chatdesk.com
Vendor Details
Company Name
Lepton
Website
hackjutsu.com/Lepton/
Product Features
Customer Service
Alerts / Escalation
No
Appointment Management
No
Call Center Management
No
Email Management
No
Knowledge Base
No
Live Chat
No
Performance Metrics
No
Queue Management
No
Self Service Portal
No
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
No
Workflow Management
No