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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Chatdesk offers an instant solution for aggregating and analyzing customer feedback across all communication channels, delivering detailed insights with minimal effort required. The traditional method of piecing together scattered feedback from various sources like emails, chats, social media, surveys, and reviews can be both tedious and inefficient. With Chatdesk, all your feedback is gathered in one centralized location, allowing you to easily identify trends and discover new growth opportunities. If you're searching for specific information, Chatdesk features a natural language search capability that enables you to sift through every message effortlessly. For a quick overview, our advanced machine learning tools create automatic summaries of feedback, making it simple to skim through vast amounts of data. Additionally, you can seamlessly export your findings to CSV format or integrate them into your data warehouse. By utilizing Chatdesk, you can significantly lower the volume of inbound calls, facilitating a swift transition for callers towards chat support and self-service solutions, ultimately enhancing customer satisfaction.

Description

Lepton is an open-source initiative hosted on GitHub, available for free without an option for donations. Instead, contributions can be directed to the Wikimedia Foundation, which promotes free knowledge through Wikipedia and its associated projects globally. The application utilizes GitHub APIs to identify the language being used. It features a centralized configuration file that is read during the app's startup process and is not generated automatically. Lepton operates purely as a desktop client for GitHub Gist, lacking any independent service; all information is stored either locally or on the GitHub Gist platform. To use it, you will need to create a GitHub token with Gist permissions and input this token along with other settings into the enterprise section of the Lepton config file. Moreover, Lepton offers a well-structured description area that supports both titles and tagging, allowing users to categorize their gists by language and personalized tags. The application also supports Markdown rendering, enhancing the user experience, and as an additional benefit, it can double as a markdown note-taking tool, providing access from anywhere. This versatility makes Lepton a valuable resource for developers and note-takers alike.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Avaya Cloud Office Yes 
Delighted Yes 
Five9 Yes 
Flip Yes 
Freshdesk Yes 
GitHub No 
Gorgias Yes 
Grasshopper Yes 
Intercom Yes 
Magento Yes 
NiCE CXone Mpower Yes 
Olark Yes 
REVIEWS.io Yes 
Returnly Yes 
Shopify Yes 
Twilio Yes 
UJET Yes 
XCALLY Yes 
Yotpo Yes 

Integrations

Avaya Cloud Office No 
Delighted No 
Five9 No 
Flip No 
Freshdesk No 
GitHub Yes 
Gorgias No 
Grasshopper No 
Intercom No 
Magento No 
NiCE CXone Mpower No 
Olark No 
REVIEWS.io No 
Returnly No 
Shopify No 
Twilio No 
UJET No 
XCALLY No 
Yotpo No 

Pricing Details

$99 per month
Free Trial Yes 
Free Version Yes 

Pricing Details

Free
Free Trial No 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Chatdesk

Founded

2016

Country

United States

Website

www.chatdesk.com

Vendor Details

Company Name

Lepton

Website

hackjutsu.com/Lepton/

Product Features

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base No 
Live Chat No 
Performance Metrics No 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

Product Features

Alternatives

Alternatives

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