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Average Ratings 1 Rating
Description
Introducing an innovative live chat service for businesses that is the first of its kind globally. Based in Johannesburg, South Africa, this privately held enterprise has been catering to customers around the world since 2016, supporting small to medium enterprises as well as larger corporations. Our unique Hybrid Chatbot System approach emphasizes the essential role of human agents within the live chat process. By providing an affordable live chatbot platform, we at ChatMarshal strive to enable businesses to enhance their sales and elevate customer support through our outsourced live chat solution. As pioneers in the field, we take pride in being the first company globally to create a hybrid chatbot and live chat solution. Our distinctive approach stands as our unique selling proposition (USP), where human interaction remains a crucial element in the live chat ecosystem. While we utilize AI to support human agents, our commitment to continuous improvement means that as AI technology advances, we seamlessly integrate more of its capabilities into our systems for enhanced performance. This ongoing evolution ensures that our clients receive the best tools available for effective customer engagement.
Description
Live chat allows you to collect customer data and make connections in real-time. Our live chat, engagement, and customer management solutions allow you to control all your online conversations. Keep track of visitors' first party data and analyze interactions using reporting, queueing, and workflows. Natural language understanding chatbots can be deployed to intelligently greet visitors, answer questions, triage leads and create tickets. They can also capture custom data and automate back-end processes like order status lookup and appointment setting. Your customers can communicate directly with you via messaging, regardless of where they are located. Customers can reach you via web messaging, WhatsApp Messenger, Facebook Messenger, Twitter and text messaging. Your website can enable scheduled or immediate calls to extend your customer reach. Agents can use the Velaro console to take chats or phone calls.
API Access
Has API
No
API Access
Has API
No
Integrations
Facebook
No
Google Analytics
No
LinkedIn
No
NetSuite
No
Parsey
No
Salesforce Agentforce Service
No
WordPress
No
X (Twitter)
No
Zendesk
No
Integrations
Facebook
Yes
Google Analytics
Yes
LinkedIn
Yes
NetSuite
Yes
Parsey
Yes
Salesforce Agentforce Service
Yes
WordPress
Yes
X (Twitter)
Yes
Zendesk
Yes
Pricing Details
$4 per month
Free Trial
No
Free Version
No
Pricing Details
$19.95 per user per month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
No
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
ChatMarshal
Founded
2016
Country
South Africa
Website
chatmarshal.com
Vendor Details
Company Name
Velaro
Founded
2000
Country
United States
Website
www.velaro.com
Product Features
Chatbot
Call to Action
No
Context and Coherence
No
Human Takeover
No
Inline Media / Videos
No
Machine Learning
No
Natural Language Processing
No
Payment Integration
No
Prediction
No
Ready-made Templates
No
Reporting / Analytics
No
Sentiment Analysis
No
Social Media Integration
No
Conversational AI
Code-free Development
No
Contextual Guidance
No
For Developers
No
Intent Recognition
No
Multi-Languages
No
Omni-Channel
No
On-Screen Chats
No
Pre-configured Bot
No
Reusable Components
No
Sentiment Analysis
No
Speech Recognition
No
Speech Synthesis
No
Virtual Assistant
No
Conversational Marketing
Appointment Scheduling
No
Audience Segmentation
No
Chatbot
No
Email Automation
No
Group Messaging
No
Human Handover
No
Lead Distribution
No
Lead Qualification
No
Mobile Messaging
No
Multi-Channel Communication
No
Product Recommendations
No
Video Chat
No
Live Chat
Canned Responses
No
Customizable Branding
No
Geo Targeting
No
Offline Form
No
Proactive Chat
No
Screen Sharing
No
Third Party Integration
No
Transfers / Routing
No
Website Visitor Tracking
No
Product Features
Live Chat
Canned Responses
Yes
Customizable Branding
Yes
Geo Targeting
Yes
Offline Form
Yes
Proactive Chat
Yes
Screen Sharing
Yes
Third Party Integration
Yes
Transfers / Routing
Yes
Website Visitor Tracking
Yes