Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Introducing an innovative live chat service for businesses that is the first of its kind globally. Based in Johannesburg, South Africa, this privately held enterprise has been catering to customers around the world since 2016, supporting small to medium enterprises as well as larger corporations. Our unique Hybrid Chatbot System approach emphasizes the essential role of human agents within the live chat process. By providing an affordable live chatbot platform, we at ChatMarshal strive to enable businesses to enhance their sales and elevate customer support through our outsourced live chat solution. As pioneers in the field, we take pride in being the first company globally to create a hybrid chatbot and live chat solution. Our distinctive approach stands as our unique selling proposition (USP), where human interaction remains a crucial element in the live chat ecosystem. While we utilize AI to support human agents, our commitment to continuous improvement means that as AI technology advances, we seamlessly integrate more of its capabilities into our systems for enhanced performance. This ongoing evolution ensures that our clients receive the best tools available for effective customer engagement.
Description
Provide Support Live Chat is an excellent customer support tool. It allows you to instantly assist customers via live chat. You can see their navigation on your website in real-time, guide them, or offer help proactively.
Provide Support offers the most reliable live chat service on the market. The company was established in 2003 and has been able to prove its credibility.
You can get live chat support from Provide Support:
All features included in any plan
Unlimited chats
Multiple domains support at no extra cost
Customizations possible for chat window and chat buttons
Embedded and popup chat windows
Operators can group together and have unlimited departments
Transfer files
Chat access restrictions flexible
Chat statistics that are powerful
Chat agent apps are included in the price
Uninterrupted product assistance 24/7
API Access
Has API
No
API Access
Has API
Yes
Integrations
BigCommerce
No
Google Analytics
No
Honeycommb
No
Joomla!
No
Mailchimp
No
OnPrintShop
No
OpenCart
No
PrestaShop
No
Shopify
No
Squarespace
No
Integrations
BigCommerce
Yes
Google Analytics
Yes
Honeycommb
Yes
Joomla!
Yes
Mailchimp
Yes
OnPrintShop
Yes
OpenCart
Yes
PrestaShop
Yes
Shopify
Yes
Squarespace
Yes
Pricing Details
$4 per month
Free Trial
No
Free Version
No
Pricing Details
$13/month/user
All Provide Support plans come with the same full set of features.
Small Business (1 operator) - $13/month if billed annually or $24 if billed month-to-month.
Corporate (3 operators) - $25.80/month if billed annually or $53 if billed month-to-month.
Enterprise (10 operators) - $59.40/month if billed annually or $108 if billed month-to-month.
Small Business (1 operator) - $13/month if billed annually or $24 if billed month-to-month.
Corporate (3 operators) - $25.80/month if billed annually or $53 if billed month-to-month.
Enterprise (10 operators) - $59.40/month if billed annually or $108 if billed month-to-month.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
No
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
ChatMarshal
Founded
2016
Country
South Africa
Website
chatmarshal.com
Vendor Details
Company Name
Provide Support
Founded
2003
Country
United States
Website
www.providesupport.com
Product Features
Chatbot
Call to Action
No
Context and Coherence
No
Human Takeover
No
Inline Media / Videos
No
Machine Learning
No
Natural Language Processing
No
Payment Integration
No
Prediction
No
Ready-made Templates
No
Reporting / Analytics
No
Sentiment Analysis
No
Social Media Integration
No
Conversational AI
Code-free Development
No
Contextual Guidance
No
For Developers
No
Intent Recognition
No
Multi-Languages
No
Omni-Channel
No
On-Screen Chats
No
Pre-configured Bot
No
Reusable Components
No
Sentiment Analysis
No
Speech Recognition
No
Speech Synthesis
No
Virtual Assistant
No
Conversational Marketing
Appointment Scheduling
No
Audience Segmentation
No
Chatbot
No
Email Automation
No
Group Messaging
No
Human Handover
No
Lead Distribution
No
Lead Qualification
No
Mobile Messaging
No
Multi-Channel Communication
No
Product Recommendations
No
Video Chat
No
Live Chat
Canned Responses
No
Customizable Branding
No
Geo Targeting
No
Offline Form
No
Proactive Chat
No
Screen Sharing
No
Third Party Integration
No
Transfers / Routing
No
Website Visitor Tracking
No
Product Features
Live Chat
Canned Responses
Yes
Customizable Branding
Yes
Geo Targeting
No
Offline Form
Yes
Proactive Chat
Yes
Screen Sharing
No
Third Party Integration
No
Transfers / Routing
Yes
Website Visitor Tracking
Yes