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Description
Our software-as-a-service platform, designed for enterprise-level Customer Support teams, is hosted in the cloud and is known as the Agent Success Platform, which empowers agents to assist customers across various languages and channels. The intuitive and user-friendly design of ChatLingual means that agents can focus more on delivering outstanding customer experiences rather than getting bogged down by complex software navigation. With ChatLingual, support agents can effortlessly communicate with customers in any language, instantly translating queries and responses. For instance, an English-speaking agent situated in one location can efficiently provide support to customers speaking Russian, Arabic, Portuguese, and over 100 other languages—all thanks to ChatLingual's seamless translation capabilities. Furthermore, ChatLingual’s adaptable architecture allows for easy integration with your current systems, including CRMs, ticketing platforms, chatbots, and Natural Language Processing APIs. The integration process for ChatLingual is typically completed within hours or days, a remarkable improvement compared to the weeks or months often needed for traditional enterprise platforms, thus ensuring a swift and efficient transition for teams. Additionally, this rapid deployment ensures that your customer support operations can start utilizing the platform's full potential without unnecessary delays.
Description
Voicepanel is an innovative user research platform driven by AI that enhances the customer feedback collection process, turning conventional surveys into captivating and effortless dialogues. It boasts an extensive array of features, including a research agent capable of facilitating focused discussions at any scale, built-in recruitment tools that allow for quick access to specific target demographics, and interactive analysis tools that distill insights from lengthy conversations. The platform accommodates diverse research methodologies such as usability testing, in-app feedback, concept evaluations, website assessments, user interviews, and market investigations. Furthermore, Voicepanel's research agent is designed for dynamic questioning and supports interactions via voice, video, or phone calls, while also offering multi-lingual capabilities with automatic translation in 29 languages. Additionally, users can incorporate various stimuli such as images, videos, audio clips, websites, or prototypes to enrich the research experience and drive deeper engagement.
API Access
Has API
API Access
Has API
Integrations
Genesys Cloud CX
Microsoft Dynamics 365
Oracle CRM On Demand
Salesforce
ServiceNow
Slack
Tableau
Integrations
Genesys Cloud CX
Microsoft Dynamics 365
Oracle CRM On Demand
Salesforce
ServiceNow
Slack
Tableau
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$99 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
ChatLingual
Founded
2013
Country
United States
Website
www.chatlingual.com
Vendor Details
Company Name
Voicepanel
Founded
2023
Country
United States
Website
www.voicepanel.com
Product Features
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
