Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
                    ChatInsight is an AI-powered Q&A Chatbot that uses the Large Language Model to provide accurate, 24/7 consulting services, based on semantic understanding. It can be customized with a knowledge base to answer questions specific to an enterprise, which is a breakthrough for large language models such as ChatGPT. It can be used for a variety of applications, including sales consultation, customer service, training, pre-sales and post-sales inquiries, depending on the business's requirements.
Employee Training: Speed up onboarding by giving new hires access documents, files, wikis, etc.
Supercharge IT Support - Equip IT workers to resolve issues faster by providing them with step-bystep guidance and troubleshooting tips.
Customer Support: Provide support agents with FAQs and any other information they may need to resolve customer issues quickly.
Marketing Support: Develop private documents that require login for employees or clients.
Sales Assistant: Empower your sales team with instant access.
                
            
        
            Description
                    Cognigy.AI is an enterprise-grade conversational AI platform designed to automate customer interactions across various channels, including voice and chat. Leveraging advanced natural language understanding (NLU) and large language models (LLMs), it enables businesses to create intelligent AI agents capable of delivering personalized, human-like conversations. The platform offers robust integration capabilities, allowing seamless connectivity with existing contact center and CRM systems to enhance customer experience orchestration. With features like Agentic AI, Cognigy.AI introduces autonomous, goal-oriented agents that can think, adapt, and collaborate with both AI and human agents, navigating complex queries with flexibility and precision. This comprehensive solution empowers organizations to streamline customer service operations, improve engagement, and achieve higher efficiency in handling customer inquiries. 
                
            
        
            API Access
            
                Has API
            
            
        
        
    
                API Access
            
                Has API
            
            
        
        
    
                Screenshots View All
No images available
    
Integrations
            
                
    8x8 Contact Center
            
            
        
        
    
        
        
            
                
    Amazon Connect
            
            
        
        
    
        
        
            
                
    BambooHR
            
            
        
        
    
        
        
            
                
    DeepL
            
            
        
        
    
        
        
            
                
    Dialogflow
            
            
        
        
    
        
        
            
                
    Dimension Labs
            
            
        
        
    
        
        
            
                
    Elasticsearch
            
            
        
        
    
        
        
            
                
    Firebase
            
            
        
        
    
        
        
            
                
    Genesys Cloud CX
            
            
        
        
    
        
        
            
                
    Genesys Cloud EX
            
            
        
        
    
                
                    
    
        
        
        
    
        
        
        
    
        
        
        
    
        
        
        
    
        
        
        
    
        
        
        
    
        
        
        
    
        
        
        
    
        
        
        
    
        
        
        
    
                
            Integrations
            
                
    8x8 Contact Center
            
            
        
        
    
        
        
            
                
    Amazon Connect
            
            
        
        
    
        
        
            
                
    BambooHR
            
            
        
        
    
        
        
            
                
    DeepL
            
            
        
        
    
        
        
            
                
    Dialogflow
            
            
        
        
    
        
        
            
                
    Dimension Labs
            
            
        
        
    
        
        
            
                
    Elasticsearch
            
            
        
        
    
        
        
            
                
    Firebase
            
            
        
        
    
        
        
            
                
    Genesys Cloud CX
            
            
        
        
    
        
        
            
                
    Genesys Cloud EX
            
            
        
        
    
                
                    
    
        
        
        
    
        
        
        
    
        
        
        
    
        
        
        
    
        
        
        
    
        
        
        
    
        
        
        
    
        
        
        
    
        
        
        
    
        
        
        
    
                
            Pricing Details
        No price information available.
        
        
    
    
    
        
        
            
                Free Trial
            
            
        
        
    
        
        
            
                Free Version
            
            
        
        
    
            Pricing Details
        No price information available.
        
        
    
    
    
        
        
            
                Free Trial
            
            
        
        
    
        
        
            
                Free Version
            
            
        
        
    
            Deployment
            
                Web-Based
            
            
        
        
    
        
        
            
                On-Premises
            
            
        
        
    
        
        
            
                iPhone App
            
            
        
        
    
        
        
            
                iPad App
            
            
        
        
    
        
        
            
                Android App
            
            
        
        
    
        
        
            
                Windows
            
            
        
        
    
        
        
            
                Mac
            
            
        
        
    
        
        
            
                Linux
            
            
        
        
    
        
        
            
                Chromebook
            
            
        
        
    
                Deployment
            
                Web-Based
            
            
        
        
    
        
        
            
                On-Premises
            
            
        
        
    
        
        
            
                iPhone App
            
            
        
        
    
        
        
            
                iPad App
            
            
        
        
    
        
        
            
                Android App
            
            
        
        
    
        
        
            
                Windows
            
            
        
        
    
        
        
            
                Mac
            
            
        
        
    
        
        
            
                Linux
            
            
        
        
    
        
        
            
                Chromebook
            
            
        
        
    
                Customer Support
            
                Business Hours
            
            
        
        
    
        
        
            
                Live Rep (24/7)
            
            
        
        
    
        
        
            
                Online Support
            
            
        
        
    
                Customer Support
            
                Business Hours
            
            
        
        
    
        
        
            
                Live Rep (24/7)
            
            
        
        
    
        
        
            
                Online Support
            
            
        
        
    
                Types of Training
            
                Training Docs
            
            
        
        
    
        
        
            
                Webinars
            
            
        
        
    
        
        
            
                Live Training (Online)
            
            
        
        
    
        
        
            
                In Person
            
            
        
        
    
                Types of Training
            
                Training Docs
            
            
        
        
    
        
        
            
                Webinars
            
            
        
        
    
        
        
            
                Live Training (Online)
            
            
        
        
    
        
        
            
                In Person
            
            
        
        
    
                Vendor Details
Company Name
Sand Studio
Founded
2011
Country
Singapore
Website
www.airdroid.com/chatinsight/
Vendor Details
Company Name
NiCE Cognigy
Country
Germany / United States
Website
www.cognigy.com
Product Features
Chatbot
                                        Call to Action
                                        
                                    
                                    
                                    
                                        Context and Coherence
                                        
                                    
                                    
                                    
                                        Human Takeover
                                        
                                    
                                    
                                    
                                        Inline Media / Videos
                                        
                                    
                                    
                                    
                                        Machine Learning
                                        
                                    
                                    
                                    
                                        Natural Language Processing
                                        
                                    
                                    
                                    
                                        Payment Integration
                                        
                                    
                                    
                                    
                                        Prediction
                                        
                                    
                                    
                                    
                                        Ready-made Templates
                                        
                                    
                                    
                                    
                                        Reporting / Analytics
                                        
                                    
                                    
                                    
                                        Sentiment Analysis
                                        
                                    
                                    
                                    
                                        Social Media Integration
                                        
                                    
                            
                        Conversational AI
                                        Code-free Development
                                        
                                    
                                    
                                    
                                        Contextual Guidance
                                        
                                    
                                    
                                    
                                        For Developers
                                        
                                    
                                    
                                    
                                        Intent Recognition
                                        
                                    
                                    
                                    
                                        Multi-Languages
                                        
                                    
                                    
                                    
                                        Omni-Channel
                                        
                                    
                                    
                                    
                                        On-Screen Chats
                                        
                                    
                                    
                                    
                                        Pre-configured Bot
                                        
                                    
                                    
                                    
                                        Reusable Components
                                        
                                    
                                    
                                    
                                        Sentiment Analysis
                                        
                                    
                                    
                                    
                                        Speech Recognition
                                        
                                    
                                    
                                    
                                        Speech Synthesis
                                        
                                    
                                    
                                    
                                        Virtual Assistant
                                        
                                    
                            
                        Product Features
Artificial Intelligence
                                        Chatbot
                                        
                                    
                                    
                                    
                                        For Healthcare
                                        
                                    
                                    
                                    
                                        For Sales
                                        
                                    
                                    
                                    
                                        For eCommerce
                                        
                                    
                                    
                                    
                                        Image Recognition
                                        
                                    
                                    
                                    
                                        Machine Learning
                                        
                                    
                                    
                                    
                                        Multi-Language
                                        
                                    
                                    
                                    
                                        Natural Language Processing
                                        
                                    
                                    
                                    
                                        Predictive Analytics
                                        
                                    
                                    
                                    
                                        Process/Workflow Automation
                                        
                                    
                                    
                                    
                                        Rules-Based Automation
                                        
                                    
                                    
                                    
                                        Virtual Personal Assistant (VPA)
                                        
                                    
                            
                        Chatbot
                                        Call to Action
                                        
                                    
                                    
                                    
                                        Context and Coherence
                                        
                                    
                                    
                                    
                                        Human Takeover
                                        
                                    
                                    
                                    
                                        Inline Media / Videos
                                        
                                    
                                    
                                    
                                        Machine Learning
                                        
                                    
                                    
                                    
                                        Natural Language Processing
                                        
                                    
                                    
                                    
                                        Payment Integration
                                        
                                    
                                    
                                    
                                        Prediction
                                        
                                    
                                    
                                    
                                        Ready-made Templates
                                        
                                    
                                    
                                    
                                        Reporting / Analytics
                                        
                                    
                                    
                                    
                                        Sentiment Analysis
                                        
                                    
                                    
                                    
                                        Social Media Integration
                                        
                                    
                            
                        Conversational AI
                                        Code-free Development
                                        
                                    
                                    
                                    
                                        Contextual Guidance
                                        
                                    
                                    
                                    
                                        For Developers
                                        
                                    
                                    
                                    
                                        Intent Recognition
                                        
                                    
                                    
                                    
                                        Multi-Languages
                                        
                                    
                                    
                                    
                                        Omni-Channel
                                        
                                    
                                    
                                    
                                        On-Screen Chats
                                        
                                    
                                    
                                    
                                        Pre-configured Bot
                                        
                                    
                                    
                                    
                                        Reusable Components
                                        
                                    
                                    
                                    
                                        Sentiment Analysis
                                        
                                    
                                    
                                    
                                        Speech Recognition
                                        
                                    
                                    
                                    
                                        Speech Synthesis
                                        
                                    
                                    
                                    
                                        Virtual Assistant
                                        
                                    
                            
                        IVR
                                        Call Center
                                        
                                    
                                    
                                    
                                        Call Logging
                                        
                                    
                                    
                                    
                                        Call Recording
                                        
                                    
                                    
                                    
                                        Call Routing
                                        
                                    
                                    
                                    
                                        Multiple Scripts
                                        
                                    
                                    
                                    
                                        Phone Key Input
                                        
                                    
                                    
                                    
                                        Survey Management
                                        
                                    
                                    
                                    
                                        Text to Speech
                                        
                                    
                                    
                                    
                                        Voice Customization
                                        
                                    
                                    
                                    
                                        Voice Mail
                                        
                                    
                            
                        Live Chat
                                        Canned Responses
                                        
                                    
                                    
                                    
                                        Customizable Branding
                                        
                                    
                                    
                                    
                                        Geo Targeting
                                        
                                    
                                    
                                    
                                        Offline Form
                                        
                                    
                                    
                                    
                                        Proactive Chat
                                        
                                    
                                    
                                    
                                        Screen Sharing
                                        
                                    
                                    
                                    
                                        Third Party Integration
                                        
                                    
                                    
                                    
                                        Transfers / Routing
                                        
                                    
                                    
                                    
                                        Website Visitor Tracking