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Description
Chat360 is transforming customer engagement through our multichannel conversational platform. Chat360 is trusted by over 300 global brands. It uses advanced AI to automate and simplify customer interactions. This delivers a seamless experience on all touchpoints. Our platform allows businesses to easily connect with their customers via WhatsApp, Facebook Messenger and Instagram. This creates a unified approach which enhances customer satisfaction and loyalty.
Our powerful AI and Natural Language Processing capabilities allow for personalized interaction while automating routine queries. This allows your team to focus more on complex tasks. Chat360 centralizes and streamlines operations with its seamless integration into CRM, payment gateways and e-commerce platforms. Our platform also offers multilingual support that allows businesses to break down language barriers and offer localized customer experiences worldwide.
Description
Paloma empowers eCommerce brands to connect with customers through Facebook and Instagram Messenger by facilitating automated, personalized shopping interactions. You can begin with a customizable template that guides customers to find the perfect product or provides information on how your offering meets their needs. Additionally, you can track your leads, sales, conversation flow, click metrics, and behavioral patterns to gain deeper insights into how to effectively market to your target audience. At Paloma, we are driven by the evolving landscape of online commerce, reminiscent of the contemporary lemonade stand, where sellers engage directly with their customers in ways that outperform traditional websites. However, managing these interactions can be complex without the robust support systems that dedicated eCommerce platforms offer. Square sellers, regardless of their type, can integrate their storefronts with Paloma, allowing them to craft tailored shopping experiences through messaging channels. This integration not only enables sellers to connect with their customers on a personal level but also directs them to the most suitable products, facilitating a smooth checkout process that enhances customer satisfaction. Ultimately, Paloma transforms the way online commerce is conducted, making it more interactive and efficient than ever before.
API Access
Has API
API Access
Has API
Integrations
Facebook
Facebook Messenger
Instagram
Shopify
Sell.Do
Square Online
WhatsApp
Integrations
Facebook
Facebook Messenger
Instagram
Shopify
Sell.Do
Square Online
WhatsApp
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Chat360
Founded
2020
Country
India
Website
chat360.io
Vendor Details
Company Name
Paloma
Founded
2017
Website
www.getpaloma.com
Product Features
Chatbot
Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration
Conversational AI
Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant
Conversational Marketing
Appointment Scheduling
Audience Segmentation
Chatbot
Email Automation
Group Messaging
Human Handover
Lead Distribution
Lead Qualification
Mobile Messaging
Multi-Channel Communication
Product Recommendations
Video Chat
Customer Engagement
Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Product Features
eCommerce
CRM
Catalog Management
Channel Management
Customer Accounts
Data Security
Email Marketing
Inventory Management
Kitting
Loyalty Program
Mobile Access
Multi-Store Management
Order Management
Product Configurator
Promotions Management
Returns Management
Reviews Management
SEO Management
Shopping Cart
Templates