Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Chat Genie represents a cutting-edge virtual assistant powered by artificial intelligence, revolutionizing both customer service and team efficiency. This innovative platform features a conversational AI agent that offers 24/7 support, swiftly responding to inquiries, assisting customers with various tasks, and delivering immediate feedback. By supporting multiple languages, Chat Genie not only cuts down on support expenses but also improves the overall user experience. As a crucial asset for optimizing workflows, it significantly boosts customer satisfaction and operational efficiency. Embracing this technology can lead to more effective communication and stronger customer relationships.
Description
SmartAssistants answer most frequently asked questions instantly, and provide a frictionless and frustration-free experience. Organizations can optimize their customer support spend by answering the questions right away. SmartAssistants can help you provide differentiated and personalized customer service. The ability to provide a seamless experience and be available 24/7 helps in building trust with customers and increasing customer retention rates. SmartAssistants are a gatekeeper, answering the most common questions that frustrate customer service representatives. Customers service reps can be helped by organizations to help them focus on solving the most important questions and create a positive customer service culture. If the Assistant is not yet trained, you can transfer the conversation to another human agent. This keeps your customer informed and ensures that you are paying attention to their needs when they arise.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
Amazon Connect
No
Ameyo by Exotel
No
Avaya Cloud Office
No
Avaya Experience Platform
No
Five9
No
Freshdesk
No
HubSpot CRM
No
Microsoft Teams
No
NetSuite
No
NiCE CXone Mpower
No
Integrations
Amazon Connect
Yes
Ameyo by Exotel
Yes
Avaya Cloud Office
Yes
Avaya Experience Platform
Yes
Five9
Yes
Freshdesk
Yes
HubSpot CRM
Yes
Microsoft Teams
Yes
NetSuite
Yes
NiCE CXone Mpower
Yes
Pricing Details
$1890
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
AIQoD 360
Founded
2015
Country
India
Website
www.aiqod360.com
Vendor Details
Company Name
SmartBots
Founded
2018
Country
United States
Website
www.smartbots.ai/
Product Features
Chatbot
Call to Action
No
Context and Coherence
No
Human Takeover
No
Inline Media / Videos
No
Machine Learning
No
Natural Language Processing
No
Payment Integration
No
Prediction
No
Ready-made Templates
No
Reporting / Analytics
No
Sentiment Analysis
No
Social Media Integration
No
Product Features
Chatbot
Call to Action
No
Context and Coherence
No
Human Takeover
No
Inline Media / Videos
No
Machine Learning
No
Natural Language Processing
No
Payment Integration
No
Prediction
No
Ready-made Templates
No
Reporting / Analytics
No
Sentiment Analysis
No
Social Media Integration
No
Conversational AI
Code-free Development
No
Contextual Guidance
No
For Developers
No
Intent Recognition
No
Multi-Languages
No
Omni-Channel
No
On-Screen Chats
No
Pre-configured Bot
No
Reusable Components
No
Sentiment Analysis
No
Speech Recognition
No
Speech Synthesis
No
Virtual Assistant
No