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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Our chat representatives offer instant replies during key moments of a customer's purchasing journey. They have the ability to convert more site visitors into leads for your business, particularly those who might not take the step to fill out a contact form or initiate a phone call. By managing routine tasks such as completing forms for new client intakes around the clock, chat representatives free up your time for more important matters. Additionally, we facilitate appointment scheduling and bookings for your business, ensuring you maximize every opportunity. We guarantee to match or undercut any competitor's pricing, allowing you to save on costs. Our fixed monthly fee covers unlimited chat interactions at any time, day or night, on your behalf. The visitors to your site are a testament to your marketing and branding efforts, and we promise transparency without unexpected charges. Don't let limitations hold you back; we provide your website with continuous support from real people, enhancing engagement and customer satisfaction at all hours. With our dedicated team, you can focus on growing your business while we handle the communications.

Description

TRACK Chat offers a live chat solution for hotels, resorts, restaurants, and property management businesses, helping chat agents turn website visitors into actual customers. By utilizing skill-based routing, TRACK Chat ensures that the most suitable agents engage with potential guests. The integration with TRACK CRM allows agents to swiftly access guest histories, enhancing the overall service experience. Additionally, the platform provides administrators with straightforward customization options to tailor the chat experience to their needs. This flexibility makes TRACK Chat an invaluable tool for maximizing guest engagement and satisfaction.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Airtable Yes 
Apptoto Yes 
Drip Yes 
Freshdesk Yes 
HubSpot Customer Platform Yes 
LeadSquared Yes 
Mailchimp Yes 
Method:CRM Yes 
Microsoft Bookings Yes 
Nimble Yes 
OnePageCRM Yes 
PracticePanther Law Practice Software Yes 
Rocket Matter Yes 
Salesforce Yes 
Setmore Yes 
Surefire CRM Yes 
Survey Rocket Yes 
Thryv Yes 
Vtiger CRM Yes 
YouCanBookMe Yes 

Integrations

Airtable No 
Apptoto No 
Drip No 
Freshdesk No 
HubSpot Customer Platform No 
LeadSquared No 
Mailchimp No 
Method:CRM No 
Microsoft Bookings No 
Nimble No 
OnePageCRM No 
PracticePanther Law Practice Software No 
Rocket Matter No 
Salesforce No 
Setmore No 
Surefire CRM No 
Survey Rocket No 
Thryv No 
Vtiger CRM No 
YouCanBookMe No 

Pricing Details

$249 per month
Free Trial No 
Free Version Yes 

Pricing Details

$1.00/month
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Chat Agents

Country

United States

Website

www.chatagents.com

Vendor Details

Company Name

TRACK Hospitality Software

Founded

2009

Country

United States

Website

www.trackhs.com

Product Features

Product Features

Live Chat

Canned Responses Yes 
Customizable Branding No 
Geo Targeting Yes 
Offline Form Yes 
Proactive Chat Yes 
Screen Sharing Yes 
Third Party Integration Yes 
Transfers / Routing Yes 
Website Visitor Tracking Yes 

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