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Average Ratings 0 Ratings
Description
Healthfinch® by Health Catalyst offers the Charlie™ application for Refill Management, which integrates medication renewal decision support seamlessly within the EHR workflow, enabling healthcare providers and their teams to enhance the efficiency of prescription renewal processes. By leveraging a sophisticated blend of technology, established protocols, and workflow enhancements, Charlie empowers health systems to improve patient safety and overall experience. Upon receiving a renewal request, Charlie evaluates the patient's chart for pertinent information and cross-references it with over 1,000 established protocols to assess the safety of the renewal. After this assessment, Charlie compiles relevant data from the patient's records and suggests subsequent actions, such as approving the renewal or reaching out to the patient to address any care gaps. The Healthfinch team continuously curates a comprehensive library of medication protocols, ensuring they are aligned with the most recent industry standards and guidelines. Fully integrated into the EHR workflow, Charlie facilitates the safe delegation of renewal requests from healthcare providers to their support staff, streamlining the entire process and enhancing the quality of care delivered. This innovative approach not only protects patient safety but also optimizes the workflow efficiency in healthcare settings.
Description
When patients call an independent practice, they too often hit hold music, voicemail, or a front desk that's already three calls behind. Talkie.ai fixes that. It's an AI receptionist that picks up every call, day or night, and actually resolves what the patient needs rather than just taking a message.
A patient can book or move an appointment, request a refill, ask a common question, or complete new-patient intake—and Talkie sees it through, writing the outcome straight into the chart. New callers get a chart created from scratch, so they can schedule their first visit on the same call. After hours, it covers the phones, replaces voicemail, and escalates true emergencies to on-call providers. Non-English speakers are served in Spanish and 50+ other languages.
What sets Talkie apart is how it connects to your records. Rather than bolting on through a third-party connector, Talkie builds each EHR integration directly with the vendor—athenahealth (athenaOne), ModMed EMA, Elation Health, AdvancedMD, and eMedicalPractice—so appointments, patient cases, and charts land in real time inside the system your team already uses.
Talkie is an approved Privia Health vendor, SOC 2 Type II certified, and HIPAA-compliant.
API Access
Has API
No
API Access
Has API
No
Integrations
AdvancedMD
No
Elation Health
No
ModMed
No
athenaOne
No
eMedicalPractice
No
Integrations
AdvancedMD
Yes
Elation Health
Yes
ModMed
Yes
athenaOne
Yes
eMedicalPractice
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$1000/month
Plans start at $1,000/month, which covers around 5,000 minutes of AI work—that's roughly 2,500 patient calls resolved by AI.
Every new partnership starts with a pilot period. 93% of practices that run a pilot with us go on to stay with Talkie.
Every new partnership starts with a pilot period. 93% of practices that run a pilot with us go on to stay with Talkie.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
healthfinch
Founded
2011
Country
United States
Website
www.healthfinch.com
Vendor Details
Company Name
Talkie
Founded
2017
Country
Poland
Website
talkie.ai/
Product Features
Medical Practice Management
Claims Management
No
E-Prescribing
No
EMR / EHR
No
HIPAA Compliant
No
Insurance Eligibility Verification
No
Inventory Management
No
Multi-Office
No
Multi-Physician
No
Patient Billing
No
Patient Portal
No
Patient Records
No
Patient Registration
No
Patient Scheduling
No
Physician Scheduling
No
Product Features
Conversational AI
Code-free Development
No
Contextual Guidance
No
For Developers
No
Intent Recognition
Yes
Multi-Languages
Yes
Omni-Channel
No
On-Screen Chats
No
Pre-configured Bot
Yes
Reusable Components
No
Sentiment Analysis
No
Speech Recognition
Yes
Speech Synthesis
Yes
Virtual Assistant
Yes