Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
No more messy spreadsheets or awkward email threads. Charlie makes it easy to simplify your day and get on with what matters most. To keep your business running smoothly, collect and store vital People data. You can also bring together office-based, remote, or hybrid teams. Make sure everyone feels valued and create an environment that encourages growth. Charlie can help you create a great company culture. For total security, Charlie uses the highest standards of data security. Charlie is fully GDPR compliant and ISO 27001-accredited. Real people provide fast customer support. Our support team responds to queries in an average of 7 minutes. With startups and small businesses in mind, Charlie was designed. Charlie was specifically designed to assist small businesses based in the UK. We are a small team of 30 people. We have an office in London, but we work remotely from the UK.
Description
Effortless customer support tailored for smaller teams. Streamline your communication by managing all customer emails through one convenient application, saving time and enhancing engagement. We advocate for email-centric support as it fosters a more sustainable approach for smaller groups, unlike live chat systems that impose heavy expectations on your staff and can lead to customer frustration due to delayed responses. Recognizing that many email ticketing solutions fall short, we created Happi to deliver a delightful user experience. It offers just the right features to ensure swift and efficient responses, resulting in a user-friendly interface. Maintain team alignment with every interaction stored securely in one place, enabling any team member to access the complete history of customer interactions and collaborate to deliver outstanding service. Happi is built as free, open-source software, allowing you the flexibility to run it on your own servers or opt for our affordable cloud-based service. Regardless of your hosting choice, our commitment to transparency is reflected in our public codebase, ensuring you have full insight into our platform. This unique approach not only empowers your team but also builds trust with your customers.
API Access
Has API
No
API Access
Has API
No
Integrations
Affinda
Yes
Applauz Recognition
Yes
Appraisd
Yes
Complete
Yes
Desktop.com
Yes
Figures
Yes
Guru
Yes
Kombo
Yes
Oneflow
Yes
Pave
Yes
Integrations
Affinda
No
Applauz Recognition
No
Appraisd
No
Complete
No
Desktop.com
No
Figures
No
Guru
No
Kombo
No
Oneflow
No
Pave
No
Pricing Details
£4/month/user
Free Trial
Yes
Free Version
No
Pricing Details
$11.88 per month
Free Trial
No
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
CharlieHR
Country
United Kingdom
Website
charliehr.com
Vendor Details
Company Name
Happi
Country
United States
Website
happi.team/
Product Features
Human Resources
360 Degree Feedback
Yes
Applicant Tracking
No
Attendance Management
Yes
Benefits Management
No
Career Development Planning
No
Compensation Management
No
Compliance Management
No
Employee Database
Yes
Employee Lifecycle Management
No
Onboarding
Yes
Payroll Management
Yes
Performance Management
Yes
Recruiting Management
No
Self Service Portal
No
Succession Planning
No
Time & Attendance Management
Yes
Time Off Management
Yes
Timesheets
No
Training Management
No
Product Features
Customer Service
Alerts / Escalation
No
Appointment Management
No
Call Center Management
No
Email Management
No
Knowledge Base
No
Live Chat
No
Performance Metrics
No
Queue Management
No
Self Service Portal
No
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
No
Workflow Management
No