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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

No more messy spreadsheets or awkward email threads. Charlie makes it easy to simplify your day and get on with what matters most. To keep your business running smoothly, collect and store vital People data. You can also bring together office-based, remote, or hybrid teams. Make sure everyone feels valued and create an environment that encourages growth. Charlie can help you create a great company culture. For total security, Charlie uses the highest standards of data security. Charlie is fully GDPR compliant and ISO 27001-accredited. Real people provide fast customer support. Our support team responds to queries in an average of 7 minutes. With startups and small businesses in mind, Charlie was designed. Charlie was specifically designed to assist small businesses based in the UK. We are a small team of 30 people. We have an office in London, but we work remotely from the UK.

Description

Effortless customer support tailored for smaller teams. Streamline your communication by managing all customer emails through one convenient application, saving time and enhancing engagement. We advocate for email-centric support as it fosters a more sustainable approach for smaller groups, unlike live chat systems that impose heavy expectations on your staff and can lead to customer frustration due to delayed responses. Recognizing that many email ticketing solutions fall short, we created Happi to deliver a delightful user experience. It offers just the right features to ensure swift and efficient responses, resulting in a user-friendly interface. Maintain team alignment with every interaction stored securely in one place, enabling any team member to access the complete history of customer interactions and collaborate to deliver outstanding service. Happi is built as free, open-source software, allowing you the flexibility to run it on your own servers or opt for our affordable cloud-based service. Regardless of your hosting choice, our commitment to transparency is reflected in our public codebase, ensuring you have full insight into our platform. This unique approach not only empowers your team but also builds trust with your customers.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Affinda Yes 
Applauz Recognition Yes 
Appraisd Yes 
Complete Yes 
Desktop.com Yes 
Figures Yes 
Guru Yes 
Kombo Yes 
Oneflow Yes 
Pave Yes 
Pento Yes 
Productive Yes 
Ravio Yes 
Secfix Yes 
Slack Yes 
Slice Yes 
Sysarb Yes 
ThriveSparrow Yes 
Truto Yes 
Xero Yes 

Integrations

Affinda No 
Applauz Recognition No 
Appraisd No 
Complete No 
Desktop.com No 
Figures No 
Guru No 
Kombo No 
Oneflow No 
Pave No 
Pento No 
Productive No 
Ravio No 
Secfix No 
Slack No 
Slice No 
Sysarb No 
ThriveSparrow No 
Truto No 
Xero No 

Pricing Details

£4/month/user
Free Trial Yes 
Free Version No 

Pricing Details

$11.88 per month
Free Trial No 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

CharlieHR

Country

United Kingdom

Website

charliehr.com

Vendor Details

Company Name

Happi

Country

United States

Website

happi.team/

Product Features

Human Resources

360 Degree Feedback Yes 
Applicant Tracking No 
Attendance Management Yes 
Benefits Management No 
Career Development Planning No 
Compensation Management No 
Compliance Management No 
Employee Database Yes 
Employee Lifecycle Management No 
Onboarding Yes 
Payroll Management Yes 
Performance Management Yes 
Recruiting Management No 
Self Service Portal No 
Succession Planning No 
Time & Attendance Management Yes 
Time Off Management Yes 
Timesheets No 
Training Management No 

Product Features

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base No 
Live Chat No 
Performance Metrics No 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

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