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Description
Charla is an all-encompassing live chat solution aimed at boosting customer interaction by allowing businesses to instantly engage with website visitors, which in turn enhances conversion rates and provides exceptional support experiences. The platform boasts an easy-to-navigate agent dashboard that is available on any device, offering valuable insights into visitor profiles and past conversations while enabling swift replies through pre-defined responses and a comprehensive knowledge base. Charla's AI-driven chatbots can be customized with specific data in less than a minute, leveraging both proprietary and public information to streamline customer interactions and qualify leads before transferring them to human representatives. Additionally, it features a versatile chat widget that can be tailored to match brand identity and accommodates multiple languages, all while ensuring GDPR compliance through integrated consent forms. Furthermore, the proactive engagement capabilities enable businesses to observe visitor activity in real time and connect with potential customers effectively. This combination of features makes Charla a powerful tool for enhancing customer relationships and driving sales growth.
Description
Text App is a next-generation customer support platform that unites chat, ticketing, automation, and analytics in one intuitive workspace. Built on deep industry expertise and powered by advanced AI, it helps teams deliver faster, more consistent, and scalable customer experiences.
Intelligent AI at the Core
At the heart of Text App lies Text Intelligence, a self-learning engine that grows smarter with every interaction. It analyzes help articles, past conversations, and business data to:
• Instantly resolve repetitive questions
• Suggest tailored responses
• Route complex issues to the right experts
This allows teams to focus on what matters most — building meaningful relationships with customers.
Unified Inbox for Omnichannel Support
Text App centralizes every message — from email, chat, WhatsApp, and Messenger — into a single shared inbox. Agents always have full context, even when customers switch channels. Smart ticketing automatically classifies, prioritizes, and assigns requests to keep support efficient and organized.
Automation Without Code
With the no-code automation builder, teams can easily automate follow-ups, escalations, and CRM syncs — no technical skills required. Proactive tools like greetings, pop-ups, and campaigns help connect with visitors in real time and turn engagement into conversions.
Analytics and Security
Comprehensive dashboards reveal key metrics such as resolution time, CSAT, and agent workload. Enterprise-grade security — including SSO, encryption, and GDPR compliance — keeps your data protected.
Text App scales effortlessly with your business, helping you grow service quality — not costs — and turning customer support into a true driver of loyalty and growth.
API Access
Has API
API Access
Has API
Integrations
Facebook Messenger
Shopify
WooCommerce
WordPress
BigCommerce
Ecwid
Gmail
Magento
Squarespace
Webflow
Integrations
Facebook Messenger
Shopify
WooCommerce
WordPress
BigCommerce
Ecwid
Gmail
Magento
Squarespace
Webflow
Pricing Details
$6 per month
Free Trial
Free Version
Pricing Details
$25 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Charla
Country
United States
Website
charla.com
Vendor Details
Company Name
Text Inc.
Founded
2002
Country
Poland
Website
www.text.com
Product Features
Chatbot
Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration
Product Features
Chatbot
Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking