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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Enhance your customer lifetime value by gaining deeper insights into the reasons behind cancellations and establishing a clear strategy for improvement. Focus on retaining customers through a streamlined cancellation process that performs exceptionally well. When customers click the cancel button, they are redirected to a cancellation experience powered by Chargebee Retention, which includes tailored information aimed at enticing them to reconsider their decision. Customers receive dynamic offers that are customized based on specific targeting criteria. Automated workflows actively engage customers while monitoring their interactions across various channels and tools. Insights are easily gathered through intuitive dashboards, enabling you to take proactive measures to retain a greater number of customers. With Chargebee Retention, you can proactively tackle customer issues before they result in cancellations, offering an automated, scalable, and personalized approach that significantly enhances your retention efforts. This not only improves customer satisfaction but also builds long-term loyalty.

Description

RetentionEngine enables you to create a cancellation process that gathers valuable insights regarding the reasons behind customer cancellations, aims to retain those customers, and highlights trends throughout their engagement with your product. Dissatisfied customers offer the most critical insights for improvement—what failed them, who experienced the problem, and what might persuade them to reconsider? These are essential questions that RetentionEngine assists in addressing and refining. Notably, 80% of customers indicate that a business could have taken actions to prevent their cancellation. Your existing customers serve as powerful marketers, and negative cancellation experiences can spread quickly among potential clients. With churn rates increasing, RetentionEngine helps you save valuable time and protect your revenue. We have put in the effort so you can focus on what matters! You can easily get started with a straightforward integration into your subscription service. RetentionEngine stands out as the only no-code, AI-driven offboarding solution specifically crafted to help you retain customers, conserve time, and boost your revenue while enhancing overall customer satisfaction. Additionally, by utilizing our platform, you’ll gain a deeper understanding of customer behavior that can inform future strategies.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Chargebee
Recurly
Stripe
Bold Subscriptions
Cratejoy
KonnectzIT
Recharge
Salesforce
Segment EDI Platform
Shopify
Slack
Stay AI
WooCommerce
Zapier

Integrations

Chargebee
Recurly
Stripe
Bold Subscriptions
Cratejoy
KonnectzIT
Recharge
Salesforce
Segment EDI Platform
Shopify
Slack
Stay AI
WooCommerce
Zapier

Pricing Details

$250 per month
Free Trial
Free Version

Pricing Details

$59 per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Chargebee

Founded

2011

Country

United States

Website

www.chargebee.com/retention/

Vendor Details

Company Name

RetentionEngine

Founded

2020

Website

www.retentionengine.com

Product Features

Customer Success

Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis

Product Features

Customer Success

Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis

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