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Description

Enhance your customer lifetime value by gaining deeper insights into the reasons behind cancellations and establishing a clear strategy for improvement. Focus on retaining customers through a streamlined cancellation process that performs exceptionally well. When customers click the cancel button, they are redirected to a cancellation experience powered by Chargebee Retention, which includes tailored information aimed at enticing them to reconsider their decision. Customers receive dynamic offers that are customized based on specific targeting criteria. Automated workflows actively engage customers while monitoring their interactions across various channels and tools. Insights are easily gathered through intuitive dashboards, enabling you to take proactive measures to retain a greater number of customers. With Chargebee Retention, you can proactively tackle customer issues before they result in cancellations, offering an automated, scalable, and personalized approach that significantly enhances your retention efforts. This not only improves customer satisfaction but also builds long-term loyalty.

Description

Intellum provides the world's largest and fastest-moving companies, including Amazon, Google, X (Twitter), Meta, Mailchimp, Gusto, Redbull, Snap Inc., Pinterest, Stripe, AirBnB, and Verizon, with an all-in-one solution for authoring, presenting, managing, tracking, and continuously improving customer, partner, and employee education initiatives at scale. Our learning management system Includes everything you need to create, present, manage, track, and improve highly-engaging and personalized educational experiences at scale, with support for robust all content types, built-in gamification features, support for high- and low-stakes certifications, conformance with accessibility standards, and powerful API and out-of-the-box integrations. From our LMS to social/community learning, user journey tracking and data insights delivery, paid course and certifications support, and advanced content authoring, collaboration, and customization functionality, Intellum is uniquely positioned to provide an all-in-one EdTech for Business solution.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Salesforce Yes 
Slack Yes 
Adobe Captivate No 
Articulate 360 No 
Chargebee Yes 
Coursera No 
Facebook No 
Facebook Live No 
GoTo Meeting No 
Google No 
LinkedIn No 
OAuth No 
Recurly Yes 
Revaly Yes 
Stripe Yes 
Trackforce No 
Workday HCM No 
YouTube No 
Zapier Yes 

Integrations

Salesforce Yes 
Slack Yes 
Adobe Captivate Yes 
Articulate 360 Yes 
Chargebee No 
Coursera Yes 
Facebook Yes 
Facebook Live Yes 
GoTo Meeting Yes 
Google Yes 
LinkedIn Yes 
OAuth Yes 
Recurly No 
Revaly No 
Stripe No 
Trackforce Yes 
Workday HCM Yes 
YouTube Yes 
Zapier No 

Pricing Details

$250 per month
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Chargebee

Founded

2011

Country

United States

Website

www.chargebee.com/retention/

Vendor Details

Company Name

Intellum

Founded

2000

Country

United States

Website

www.intellum.com

Product Features

Customer Success

Account Alerts No 
Account Management No 
Communication Management No 
Customer Engagement No 
Customer Lifecycle Management No 
Health Score No 
Onboarding No 
Revenue Management No 
Usage Tracking / Analytics No 
Win / Loss Analysis No 

Product Features

Course Authoring

Content Import / Export Yes 
Course Publishing Yes 
Gamification Yes 
Instructor-Led Courses Yes 
Interactive Content Yes 
PowerPoint Conversion No 
Self-Paced Courses Yes 
Storyboarding Yes 
Template Management Yes 
Test / Quiz Creation Yes 
Video Management Yes 

Customer Success

Account Alerts No 
Account Management No 
Communication Management No 
Customer Engagement No 
Customer Lifecycle Management No 
Health Score No 
Onboarding Yes 
Revenue Management No 
Usage Tracking / Analytics Yes 
Win / Loss Analysis No 

Digital Adoption Platforms

Audience Segmentation Yes 
Content Creation Yes 
Contextual Guidance Yes 
Data Validation No 
In-App Training No 
Launch Management Yes 
Multi-Language Yes 
Self Service Tools Yes 
Surveys & Feedback Yes 
User Onboarding Yes 

Knowledge Management

Artificial Intelligence (AI) Yes 
Cataloging / Categorization Yes 
Collaboration Yes 
Content Management Yes 
Decision Tree Yes 
Discussion Boards Yes 
Full Text Search Yes 
Knowledge Base Management Yes 
Self Service Portal Yes 

Learning Experience Platforms

Built-in Course Authoring Yes 
Content Sharing Yes 
Employee Portal Yes 
Gamification Yes 
Microlearning Yes 
Mobile Learning Yes 
Multi-User Collaboration Yes 
Recommendations Yes 
Reporting/Analytics Yes 
Self-Service Content Curation Yes 
Social Learning Yes 
Third Party Course Library No 

Learning Management Systems (LMS)

Academic / Education No 
Asynchronous Learning Yes 
Blended Learning Yes 
Built-In Course Authoring Yes 
Corporate / Business Yes 
Customizable Yes 
Gamification Yes 
Learner Portal Yes 
Mobile Learning Yes 
Open Source No 
SCORM Compliance Yes 
Synchronous Learning Yes 
Video Conferencing Yes 
eCommerce Yes 
eLearning Companies Yes 

Mobile Learning

Academic / Education No 
Asynchronous Learning Yes 
Blended Learning Yes 
Built-In Course Authoring Yes 
Certification Management Yes 
Content Management Yes 
Corporate / Business Yes 
Employee Training Yes 
Engagement Monitoring Yes 
Gamification Yes 
Media Management Yes 
Skills Tracking Yes 
Social Learning Yes 
Student Portal Yes 
Synchronous Learning Yes 
Testing / Assessments Yes 
Training Companies Yes 
Video Conferencing Yes 
Virtual Classroom Yes 
eCommerce Yes 

NPS

Training

Academic / Education No 
Asynchronous Learning Yes 
Blended Learning Yes 
Built-In Course Authoring Yes 
Built-in LMS Yes 
Certification Management Yes 
Corporate / Business Yes 
Learner Portal Yes 
Mobile Learning Yes 
Simulation Yes 
Synchronous Learning Yes 
Training Companies Yes 
eCommerce Yes 

Virtual Event Platforms

Alerts/Notifications Yes 
Attendee Management Yes 
Customizable Branding Yes 
Event Management Yes 
File Sharing Yes 
Lead Capture Yes 
Live Audio/Video Chat No 
Live Text Chat No 
Mobile Access Yes 
Moderation Yes 
Pre-made Templates No 
Presentation Tools No 
Q&A No 
Reporting/Analytics Yes 
Social Media Promotion No 
Surveys/Polls Yes 
Virtual Booths Yes 
Virtual Lobby Yes 

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