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Average Ratings 0 Ratings

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features
design
support

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Write a Review

Description

Enhance your customer lifetime value by gaining deeper insights into the reasons behind cancellations and establishing a clear strategy for improvement. Focus on retaining customers through a streamlined cancellation process that performs exceptionally well. When customers click the cancel button, they are redirected to a cancellation experience powered by Chargebee Retention, which includes tailored information aimed at enticing them to reconsider their decision. Customers receive dynamic offers that are customized based on specific targeting criteria. Automated workflows actively engage customers while monitoring their interactions across various channels and tools. Insights are easily gathered through intuitive dashboards, enabling you to take proactive measures to retain a greater number of customers. With Chargebee Retention, you can proactively tackle customer issues before they result in cancellations, offering an automated, scalable, and personalized approach that significantly enhances your retention efforts. This not only improves customer satisfaction but also builds long-term loyalty.

Description

Clarivate Customer Experience (CX) Services, previously known as CustomersFirst Now, operates on the fundamental belief that placing customers at the core of a business is essential for achieving operational and financial success. We assist organizations in prioritizing their customers with an urgent approach, recognizing that every interaction is a chance to either impress or let down a customer; thus, understanding what resonates with them is crucial for success. Companies in both B2B and B2C sectors that implement our program experience enhanced revenue, improved retention rates, and better profit margins. Through our established, data-driven methodology, we help you uncover the primary causes of customer churn and identify pain points, allowing you to create actionable strategies that lead to tangible financial and customer experience improvements. CFN Insight stands out as the premier provider of customer journey mapping software, offering unparalleled visualizations, reporting tools, action scorecards, dashboards, and insights to enhance your understanding of customer interactions and drive business growth. By focusing on these aspects, organizations can create a more customer-centric culture that not only meets but exceeds expectations.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Chargebee Yes 
KonnectzIT Yes 
PuppyGraph No 
Recurly Yes 
Revaly Yes 
Salesforce Yes 
Segment EDI Platform Yes 
Slack Yes 
Stripe Yes 
Zapier Yes 

Integrations

Chargebee No 
KonnectzIT No 
PuppyGraph Yes 
Recurly No 
Revaly No 
Salesforce No 
Segment EDI Platform No 
Slack No 
Stripe No 
Zapier No 

Pricing Details

$250 per month
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Chargebee

Founded

2011

Country

United States

Website

www.chargebee.com/retention/

Vendor Details

Company Name

Clarivate

Founded

2016

Country

United Kingdom

Website

clarivate.com/customer-experience-services/

Product Features

Customer Success

Account Alerts No 
Account Management No 
Communication Management No 
Customer Engagement No 
Customer Lifecycle Management No 
Health Score No 
Onboarding No 
Revenue Management No 
Usage Tracking / Analytics No 
Win / Loss Analysis No 

Product Features

Customer Experience

Action Management Yes 
Analytics Yes 
Customer Segmentation Yes 
Dashboard Yes 
Feedback Management Yes 
Knowledge Management No 
Multi-Channel Collection Yes 
Sentiment Analysis Yes 
Survey Management Yes 
Text Analysis Yes 
Trend Analysis Yes 

Customer Satisfaction

360 Degree Feedback No 
Analytics Yes 
Call Reporting No 
Complaint Monitoring No 
Feedback Collection Yes 
Survey Management No 

Customer Success

Account Alerts No 
Account Management No 
Communication Management Yes 
Customer Engagement Yes 
Customer Lifecycle Management Yes 
Health Score Yes 
Onboarding No 
Revenue Management No 
Usage Tracking / Analytics Yes 
Win / Loss Analysis No 

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